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Firstsource Solutions

Engaged Employer

Firstsource Solutions reviews about "time"

84% positive business outlook

Reviews by job title

278 reviews
3.0
Apr 3, 2026
Recommend
CEO approval
Business Outlook

Pros

It is a good place if you are seeking growth in you profile even though you have to wait for 18 month for a growth but if you are decent in what you do growth is guaranteed Job security is also great I have seen them moving those who don't perform to other process multiple time rather then Letting them go

Cons

Management is bit of challenge here I have been promoted 2 time in my experience and been in 3 processes but the management in each process is always client centric they would always try to juice you for as much as they can out of you

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Firstsource Solutions Response
2mo
Thank you for your detailed feedback. We’re glad to hear that you value the growth opportunities and job security, and that your experience across multiple roles and processes has contributed to your development. It’s also encouraging to know that efforts are made to provide alternative opportunities for employees where possible. While business and client requirements are a key focus, we recognize the importance of maintaining a balanced and employee-centric approach. Ensuring that employee perspectives are heard and considered remains a priority for us. We appreciate your candid advice and will continue working towards creating a more supportive and sustainable work environment.
4.0
May 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Great place to work! Although the work is very fast-paced especially in recruitment, the company offers fast growth. My recruitment manager is very supportive, does not micromanage and taught me a lot about the internal processes.

Cons

My first experience with the team was not good - the turnover of the previous lead was not enough time to learn all the internal structures of the hiring process. I had to calibrate a lot of the systems and hiring structure and learn the role in a few weeks. The recruitment team has not grown even if the volume of hires are doubled for the past quarter. Hopefully as our client base grows, the team number also grows to lessen stress and load.

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Firstsource Solutions Response
1mo
Thank you for sharing such a detailed and thoughtful review of your experience. We’re pleased to hear that you consider the organization a great place to work and appreciate the fast growth opportunities within the recruitment function. It’s also wonderful to know that your recruitment manager has been supportive, empowering, and instrumental in helping you understand internal processes and develop professionally. Supporting employee well-being while balancing business growth and hiring demands remains important for long-term team success and retention.
5.0
Apr 24, 2026

company

Recommend
CEO approval
Business Outlook

Pros

very good company and get a lot of opportunity to grow and we get salary on time really happy to work in the organization

Cons

rotational shifts and some time issues with cab

5.0
Apr 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Excellent workplace and colleagues Good Cafeteria and the environment to spend time Always helping hands from Team Leaders, Managers and HR Punctuality in any issues faced is resolved within timeframe

Cons

Cab transportation issues Excess Oily in fast foods

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Firstsource Solutions Response
2mo
Thank you for your feedback. It’s great to hear that you appreciate the supportive colleagues, helpful leadership, and the overall workplace environment, along with timely resolution of issues and good cafeteria facilities. Your concerns regarding cab transportation and food quality we recommend connecting with HR one-on-one to address the issue,
5.0
May 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Firstsource Solutions is an excellent organization, especially for someone in a Senior CSA role. The company provides strong exposure to customer service operations, compliance processes, and real-time problem solving. I have gained valuable experience in handling complex customer interactions while maintaining high service standards and professionalism. The work environment is supportive, with helpful team leaders and collaborative teammates. Management encourages learning, process adherence, and continuous improvement. There are good opportunities to enhance communication, decision-making, and customer handling skills. Salary is credited on time, and overall job stability is reliable. The company also promotes a culture of accountability and performance, which helps employees grow professionally.

Cons

While the overall experience has been positive, there are a few areas that could be improved. Career growth opportunities can vary depending on the process and internal requirements, and promotions may sometimes take time. Salary increments are moderate compared to industry expectations. In certain situations, workload can increase due to high call volumes, which requires strong time management and adaptability. Additionally, training and process updates can occasionally feel fast-paced, especially when handling complex customer scenarios. However, these challenges have also helped me develop resilience, improve my problem-solving approach, and strengthen my ability to handle pressure effectively.

Viewing 4 - 6 of 278 Reviews

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