Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 140 reviews)); "good work environment and supportive" ((in 125 reviews)); "Good work culture and balancing work life" ((in 100 reviews)); "Flexible working and work from home." ((in 95 reviews)); "work life balance is good" ((in 90 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"less salary and more work which force people to leave this company" ((in 176 reviews)); "Unorganized and chaotic at times pay is low" ((in 155 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 47 reviews)); "No job security and communication with HR's will be very worst." ((in 41 reviews)); "communication is poor" ((in 20 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Ciudad de México , Cuautitlán

Firstsource Solutions "time" Reviews

5.0

Jan 14, 2026

’m proud to work at Perficient

Senior associate

Recommend

CEO approval

Business Outlook

Pros

The staff was great. The receptionists were very helpful and answered all our questions. The room was clean and bright, and the room service was always on time. Will be coming back! Thank you so much.

Cons

The staff was great. The receptionists were very helpful and answered all our questions.

Firstsource Solutions Response

5mo

Thank you for sharing your positive feedback. We’re delighted to know you had a pleasant experience and appreciated our helpful staff, cleanliness, and timely service.

4.0

Jan 25, 2026

Incredible Innovation with a Work-Life Balance

Executive team leader

Recommend

CEO approval

Business Outlook

Pros

Excellent workspace to work around and upskill and grow in terms of growth factor and also a good cultural space to engage and involve in a better upskilling growth. Exceptional management support with a well versed scope to help and also assistance at any point of time , and also top tier guidance in terms of building performance Good HR support and also really supportive while assisting the work role and also provide guidance whenever required ,and also consistent in boosting to be better version.

Cons

Exceptional Staff Support despite the Outdated Facilities

5.0

Mar 25, 2026

Property Review

Senior quality analyst

Recommend

CEO approval

Business Outlook

Pros

One of the things I admire most about my company is its commitment to innovation. I really appreciate how our company prioritizes employee's growth.

Cons

While the company offered great learning opportunities, the workload could be intense during peak seasons. It taught me valuable time management skills, but I think a better resource allocation could help employees maintain work-life balance."

3.0

Apr 3, 2026

Great place for growth but management is a bit of challenge

Rta analyst

Recommend

CEO approval

Business Outlook

Pros

It is a good place if you are seeking growth in you profile even though you have to wait for 18 month for a growth but if you are decent in what you do growth is guaranteed Job security is also great I have seen them moving those who don't perform to other process multiple time rather then Letting them go

Cons

Management is bit of challenge here I have been promoted 2 time in my experience and been in 3 processes but the management in each process is always client centric they would always try to juice you for as much as they can out of you

Firstsource Solutions Response

2mo

Thank you for your detailed feedback. We’re glad to hear that you value the growth opportunities and job security, and that your experience across multiple roles and processes has contributed to your development. It’s also encouraging to know that efforts are made to provide alternative opportunities for employees where possible. While business and client requirements are a key focus, we recognize the importance of maintaining a balanced and employee-centric approach. Ensuring that employee perspectives are heard and considered remains a priority for us. We appreciate your candid advice and will continue working towards creating a more supportive and sustainable work environment.

5.0

Mar 25, 2026

Property Review

Senior analyst

Recommend

CEO approval

Business Outlook

Pros

One of the things I admire most about my company is its commitment to innovation. I really appreciate how our company prioritizes employee's growth.

Cons

While the company offered great learning opportunities, the workload could be intense during peak seasons. It taught me valuable time management skills, but I think a better resource allocation could help employees maintain work-life balance."

5.0

Mar 26, 2026

A supportive place to begin your career

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

It feels like a good stepping stone. You learn a lot, gain confidence, and get real work experience early in your career. Great place if you’re just starting out , they give freshers a real chance. The training actually helps, especially with communication and confidence Salary comes on time, which gives peace of mind You get to work with international clients, which is a good exposure. Shift options are flexible, so you can adjust based on your routine

Cons

Night shifts might be tough at first, but they teach time management. High-pressure situations occasionally, but you learn to stay calm and handle challenges

5.0

Feb 25, 2026

Supportive Work Environment with Learning Opportunities

Quality auditor

Recommend

CEO approval

Business Outlook

Pros

Supportive team members and approachable management. Good learning opportunities in quality processes. Structured workflow and clear performance metrics. Helpful for skill development and career growth. Very good Environment to work with. Encourages continuous improvement and feedback culture. Transparent performance evaluation system. Opportunities to handle client interactions and reporting. Professional work environment with clear policies. Timely salary payments and stable organization. Diverse and inclusive workplace culture. Internal job postings allow career mobility. Recognition programs for top performers. Strong teamwork and collaboration across departments. Good platform for freshers to build domain knowledge. Access to internal training and certification programs.

Cons

Growth opportunities may take time depending on the process.

Firstsource Solutions Response

3mo

Thank you for taking the time to share your detailed feedback. We’re pleased to hear that you value the supportive team environment, approachable leadership, and the opportunities for learning and skill development. It’s great to know that the structured processes, transparent performance evaluations, recognition programs, and training opportunities have contributed positively to your experience. At Firstsource, we encourage employees to explore internal opportunities through our Internal Job Postings (IJP) program, which supports career mobility and professional development across the organization.

2.0

Mar 1, 2026

It's a job

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

401k, health/dental insurance, PTO and sick time

Cons

Work from home dependant on team you join. Standard call center type work.

5.0

Feb 4, 2026

Great place to learn and grow professionally

Associate

Recommend

CEO approval

Business Outlook

Pros

Supportive team environment and helpful management Good training programs and learning opportunities Stable organization with clear processes

Cons

Workload can be high during peak periods Career growth may take time in some roles

Firstsource Solutions Response

4mo

Thank you for your detailed feedback. We’re pleased to know that you value the supportive team environment, helpful management, structured training programs, and the stability provided by clear processes. Workload during peak periods, this is aligned with business and client requirements and we continuously work on resource planning to ensure effective workload management. Career progression timelines are structured based on performance, readiness, and role availability, and we strive to provide fair growth opportunities across functions. Strengthening skill development initiatives and career path clarity remains an ongoing priority for us.

5.0

Mar 23, 2026

Work experience at Firstsource

Senior csa

Recommend

CEO approval

Business Outlook

Pros

Excellent management, Great culture, Excellent pay and benefits, and Fun work environment.

Cons

Need more team time off to bond with colleagues, and Need more fun activities.

Firstsource Solutions Response

3mo

Thank you for your positive feedback. We’re delighted to hear that you appreciate the management, culture, compensation and benefits, and the fun work environment. Creating opportunities for team engagement and collaboration is important to us, and we will continue to explore ways to enhance this experience. Thank you for your encouraging words we remain committed to continuously improving and striving to be among the best.