Firstsource Solutions reviews about "time"

The shift timings are not proper, it changes frequently

Training is awful and rushed. You are in no way prepared for calls by the time that training is over. You just have to learn on the job. Team leaders seem to only care about our statistics as that’s what makes them look good, rather than our customer service or call quality so, y’know, our actual job… Headsets are awful. You’re constantly having to repeat yourself as the customer cannot hear you which is ridiculously frustrating. People are burnt out because there isn’t enough staff. It’s constant back to back calls. There’s no managers available when you need help - you’re just told to message the teams chat which people take ages to reply to so you’re leaving the caller on hold for a long time. Systems are outdated and crash a lot or take ages to load. Money wasted on pizza days won’t fix low staff morale - fixing the above does. There’s a reason why there is a huge turnover in staff, it’s a shame because the company has huge potential.

Pay less Shift timing extends Recognition poor Layoff

Low salary hike I resigned of my personal reasons after I again tried to rejoin but they don't have vacancy for my same profile NA NA NA

Isn’t easy requesting for leaves, cab facilities aren’t very good

Shift time bad night shift

No structure,poor management and too competitive

Good working conditions, no cons*

This is the worst company as far as a claims processor job goes. Here's everything i feel needs mentioned. They hire at an hourly rate, but, after training you start on ramp, which is a higher amount per claim paid. You get 2 weeks of ramp 1, and then 2 of ramp 2 before getting to the base matrix pay. You WILL NOT get your hourly for a long time because the amount of claims they expect you to do straight out training is ridiculous and the pay isn't enough for the work needed, between following their procedures and fighting through the constant issues their systems seem to have daily. The claims that were easy all are now processed by bots, making the claims we pull require a lot more time and the matrix pay doesn't reflect it nor is it regularly updated while new procedures get added or old ones get updated to take more time. This may partially be because they keep all the fast examiners on a product and move slower examiners around, even as soon as having just trained on a new product, creating overly inflated claims per hour requirements and and lower matrix pay. Also, if you receive one singular error, your matrix rate goes down and stays down for 3 months, which doesnt sound too bad but youre expected to do upwards of 500 claims a week and maybe get 10 audits a month. You do get a small grace period after training but if you train on a new product its only a week long as opposed to a month when you first start. Getting trained on a new product only grants you 1 week of ramp each. Only 2 people are allowed off per supervisor per day, overtime is near constant, and if too many people are off in a month they freeze PTO for the next month. For the love of your mental health, look ANYWHERE ELSE! P.S. Hourly doesnt matter too much but I currently make less than 16 an hour and when I brought up that new hires were getting 16 an hour and requested for current examiners to get a raise they said "they will review it at yearly review to see if that's something they want to do" for us. Just to give you an idea of their mindset. You will not be thought of as a person here