Firstsource Solutions reviews about "training"

Limited Flexibility: - Fixed hours and locations can restrict personal freedom. - Less control over work-life balance. Office Politics: - Navigating workplace dynamics can be challenging. - Potential for conflicts and stress due to competition. Dependence on Company Direction: - Job security can be affected by company performance. - Changes in leadership or strategy can impact your role. Routine Work: - Tasks may become repetitive and less stimulating. - Limited opportunities for creativity in some roles. Potential for Burnout: - High workloads and expectations can lead to stress. - Pressure to perform can affect mental health.

Grossly underpaid. Cannot keep employees therefore we were always understaffed and back to back. More than 50% of my training class was gone before our 60 day mark..The benefits are beyond awful. HR is practically useless. She sits in her office all day and when you actually need help, she was ZERO help. Micromanagers that sit and do absolutely nothing. Just the worst place I’ve ever worked

The work is at times repetitive and lacks variety.

Nothing Much to say about downside apart heavy work load and extension work

Salary and Benefits: Compensation packages may vary, and some employees may feel that salary and benefits could be more competitive compared to other companies in the industry.

Sometimes there was a struggle with work life balance

Calls over few seconds which means you can’t leave your desk

- Internal promotions are very scarce and the company has a habit of promoting large groups on trial secondments only to then end secondments regardless of performance once the staff they rush to recruit inevitably burn out. What they will offer is ‘horizontal progression’ in which you pick up more responsibility for no more compensation and you’ll take it all in the hopes that you’ll be selected as a candidate for secondment. It’s a very vicious cycle that I’ve seen many people leave because of. - Payroll is regularly incorrect, be it missing hours or outright ‘losing’ employees that have had no time off - A little cliche but you definitely feel like a number, you’re micromanaged into feeling as though the world will come crumbling down if you do what’s right by your customer rather than what your line manager needs for their targets (from an agent and TL perspective alike) - I’ve seen elsewhere that Firstsource provide comprehensive training when becoming a Team Leader, I’d like to set the record straight and say that’s objectively untrue. I became a Team Leader and received no training and little guidance on what I should do in certain situations that I wasn’t prepared for. ‘Sink or Swim’ comes to mind. - The company provide ‘Wellness Wednesday’ sessions in which they get guest speakers in to talk about serious issues that may impact colleagues. While this should be a pro, it’s unfortunately going to have to remain as a con because these sessions are not accessible to the vast majority of employees who aren’t allocated enough time to do their role as it is let alone taking an hour off on a Wednesday. - The pay gap between outsourced and in-house staff is ever widening, however Firstsource regularly send out communications about record profits yet pay entry level employees (the vast majority of employees due to my first point) a bare minimum above minimum wage. - On the topic of client based work, you’ll always find with Firstsource that ‘client request’ is always put behind any decision that’s made that can cause discontent. Are all these decisions client led? Who knows, but in one sentence it’s a difficult conversation about the client requesting a change and in another it’s Firstsource claiming autonomy with working practices so to be honest I don’t even think senior management are too sure where the lines are drawn.