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      Firstsource Solutions

      Engaged Employer

      Firstsource Solutions reviews about "training"

      84% positive business outlook

      Ratings by category

      4.2

      Diversity & inclusion

      4.1

      Career opportunities

      4.0

      Culture & values

      4.0

      Senior management

      3.9

      Work/Life balance

      3.8

      Compensation and benefits

      Ratings by demographic groups

      Reviews by job title

      371 reviews
      3.0
      Jun 11, 2024

      Needed

      Collections representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      You definitely learn how to have patience with not only with customers but also with yourself more.

      Cons

      The new hire training is awful! Bonus structure is a setup. This whole thing is about the bait n switch method

      avatar
      Firstsource Solutions Response
      1y
      Thank you for your feedback. We’re pleased to hear that you’ve developed patience through your role. We are committed to addressing these issues to ensure that our training programs are effective and our bonus structures are transparent and fair.
      3.0
      Jun 18, 2024

      Good for Freshers

      Team leader
      Recommend
      CEO approval
      Business Outlook

      Pros

      Internal Mobility Programs and trainings

      Cons

      Long hours, Low Salary, No additional perks or benefits for backoffice

      1.0
      Jun 25, 2024

      Worst company worst Hr Alisha Shaikh

      Back office
      Recommend
      CEO approval
      Business Outlook

      Pros

      Nothing good.. pickup is 3 hours prior shift..Says back office and puts in other process..Trainer Jean Paul is too bad.. bifurcation is bad..Takes revenge..

      Cons

      No training directly work. Pathetic shifts and training.. nothing taught in training

      3.0
      Jun 21, 2024

      Its ok

      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      There is second opportunity training for new employees.

      Cons

      They are hard on you when it comes to metrics.

      4.0
      May 21, 2024

      Employee centric

      Assistant manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      **Employee-Centric Company Review** * Empowers employees with decision-making authority. * Provides ample opportunities for professional development. * Fosters a culture of open communication and feedback. * Prioritizes employee well-being and work-life balance. * Offers competitive benefits and compensation packages. * Recognizes and rewards employee achievements. * Encourages employee involvement in company decision-making. * Creates a positive and inclusive work environment. * Listens to and values employee perspectives. * Invests in employee training and development programs.

      Cons

      **Cons:** * Limited growth opportunities within the company. * Below-average compensation and benefits package. * High workload and long working hours. * Lack of work-life balance. * Poor communication from management. * Insufficient resources and support for employees. * Unclear company goals and objectives. * Limited opportunities for professional development. * Disorganized and inefficient work processes.

      avatar
      Firstsource Solutions Response
      1y
      Thank you so much for taking the time to leave us feedback. We are committed to being an employee-centric company. We empower our team members by granting them decision-making authority, which fosters a sense of ownership and accountability in their roles. We offer ample opportunities for professional development, ensuring that our employees can continuously grow and advance their careers. Open communication and feedback are integral to our culture, as we believe that transparency and dialogue lead to a more engaged and motivated workforce. Prioritizing employee well-being and work-life balance is central to our values, and we strive to create an environment where our team can thrive both professionally and personally. We have created more pathways for career advancement within the company. Our goal is to enhance our compensation and benefits packages to better meet the expectations and needs of our employees.
      4.0
      Jul 1, 2024

      .

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good training. Good management and support

      Cons

      Cab allotments are pretty bad. Smoking zone is far.

      avatar
      Firstsource Solutions Response
      1y
      Thank you so much for taking the time to leave us feedback. We are pleased to hear that you found the training to be good and that management and support were effective. We strive to provide comprehensive training programs and supportive leadership to ensure our employees have the resources they need to succeed. Smoking areas at a distance to minimize the impact of smoke on non-smoking employees and to comply with health and safety regulations. While this arrangement can be inconvenient, it's typically intended to ensure that all employees work in a comfortable and smoke-free environment."
      Viewing 34 - 36 of 371 Reviews
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      ReviewsFirstsource Solutions reviews

      Glassdoor has 4,371 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.