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Firstsource Solutions

Engaged Employer

Firstsource Solutions reviews about "training"

84% positive business outlook

Reviews by job title

371 reviews
1.0
Feb 6, 2024
Recommend
CEO approval
Business Outlook

Pros

My direct supervisor was my saving grace as he was my training class' biggest advocate the entire time we were employed with the company. He is the only reason I lasted the entire year. Happy to have moved on to something else.

Cons

I worked at FirstSource Solutions for a year as a technical support representative within their Hargray Cable project. Extremely outdated software/tools made my job almost impossible to do as these tools would often malfunction. Poor upper management with bad attitudes caused extremely low morale, which affected my own will to perform to the best of my ability.

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Firstsource Solutions Response
2y
Thank you for your response! We are glad to hear that your training experience gave you joy in your time with the organization as we strive to achieve a welcoming and engaging start to the organization for all new employees. We are sorry to hear of your experience within your vertical. As we are regularly assessing and correcting our tactics surrounding the comfort and security of our Firstsourcers within their employee lifecycle, your feedback will be helpful in our efforts. Thank you again for your thoughts.
2.0
Apr 22, 2024
Recommend
CEO approval
Business Outlook

Pros

Some colourful team training corner.

Cons

not an healthy place to work widespread toxic behaviours undetected mobbing and psychological abuse throughout

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Firstsource Solutions Response
1y
Thank you so much for taking the time to leave us feedback. We appreciate your feedback and are glad to hear that you found the team training corner visually appealing. We are committed to creating a healthy and supportive work environment, and your concerns are taken very seriously. Please share specific instances or details with us so that we can address these issues promptly.
4.0
Mar 22, 2024
Recommend
CEO approval
Business Outlook

Pros

good experience. good salary and management

Cons

long hours and need improvement on training

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Firstsource Solutions Response
1y
Thank you so much for taking the time to leave us feedback. We’re pleased to hear that you’ve had a positive experience with good salary and management. We understand that long hours can be challenging, and we are committed to finding ways to improve work-life balance. Additionally, we acknowledge the importance of effective training and are dedicated to enhancing our training programs to better support our employees.
3.0
Jan 25, 2024
Recommend
CEO approval
Business Outlook

Pros

free equipment paid training nice people

Cons

have not picked up computers post leave long training

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Firstsource Solutions Response
1y
Thank you so much for taking the time to leave us feedback. We’re pleased to offer several benefits that contribute to a positive work experience. We understand the importance of ensuring that all equipment, such as computers, is returned promptly after leave. We kindly request that any outstanding equipment be returned at your earliest convenience to help us maintain our inventory and support other team members effectively. Regarding the length of training, we strive to provide comprehensive training to ensure that all employees are well-prepared for their roles.
3.0
Mar 13, 2024
Recommend
CEO approval
Business Outlook

Pros

Flexible with decent support and available training when needed

Cons

Pay can be erratic because it's actually a matrix you get paid by the piece and you don't get paid for down time.

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Firstsource Solutions Response
1y
Thank you so much for taking the time to leave us feedback. We’re pleased to hear that you appreciate the great pay, and the positive environment created by our managers and staff. We understand that dealing with challenging customers can be a significant aspect of the job, and it is essential for meeting our business requirements. We’re pleased to hear that you appreciate the flexibility, support, and training provided. We understand your concern about the erratic nature of pay due to the piece-rate system and the lack of compensation for downtime. While the pay structure is in line with company standards, we recognize the need to ensure that it meets the expectations and needs of our employees.
1.0
Apr 4, 2024
Recommend
CEO approval
Business Outlook

Pros

You get to work from home

Cons

The training is horrible, system trouble CONSTANTLY, you have to clock out when their systems go down. You have to log in and make sure you have work before you can clock in. We have to keep checking throughout the day to see if we have work yet, while NOT being on the clock. You’re told to ask questions, but when you do, you get attitude. There for 6 months and have YET to have a performance review. Have to work there ONE YEAR before getting PTO. The system is HORRIBLE. Constantly crashing, which slows your unrealistic productivity numbers. Revolving door, HORRIBLE company, horrible management, horrible training. You ask the same question to 2 different people and get 5 different answers. Terrible communication. I’ve worked at home for years and never have I ever had to check to see if there was work prior to clocking in. Every company I’ve EVER worked for, it was mandatory to be on the clock if you logged onto the system. The company is just a mess altogether. No work/life balance because if the system goes down, you have to make up the time, which has pushed me 3-4 hours past my end time on multiple occasions. Most mornings, there’s no work til midday, which sucks bc one of the reasons I accepted this job was bc of the Flex Time. I like working early and getting off early bc I have children and activities to attend. The Flex Time has been nonexistent! Working mandatory OT for WEEKS just to have no work the next 2 weeks What sense does that make???

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Firstsource Solutions Response
1y
Thank you so much for taking the time to leave us feedback. We understand that working from home offers flexibility, but we acknowledge the significant concerns you've raised about the training, system reliability, and overall management of your work experience. It’s clear that the constant system issues, lack of effective communication, and inconsistent work availability have impacted your productivity and work-life balance. We aim to provide a more stable and supportive work environment where employees can effectively balance their professional and personal lives.
5.0
Apr 29, 2024
Recommend
CEO approval
Business Outlook

Pros

Flexible, good training, nice colleagues

Cons

No cons from me yet

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Firstsource Solutions Response
1y
Thank you so much for taking the time to leave us feedback. It’s great to hear that you found flexibility, good training, and nice colleagues to be positive aspects of your experience.
Viewing 37 - 39 of 371 Reviews

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