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      Firstsource Solutions

      Engaged Employer

      Firstsource Solutions reviews about "training"

      84% positive business outlook

      Ratings by category

      4.2

      Diversity & inclusion

      4.1

      Career opportunities

      4.0

      Culture & values

      4.0

      Senior management

      3.9

      Work/Life balance

      3.8

      Compensation and benefits

      Ratings by demographic groups

      Reviews by job title

      371 reviews
      1.0
      Oct 29, 2023

      Toxic workplace

      Claims analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work, no phone work

      Cons

      Toxic management, horrible training and doesn’t support you in the day to day

      1.0
      Jan 2, 2024

      none

      Customer service advisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      easy to get a job there

      Cons

      managers need more training there

      avatar
      Firstsource Solutions Response
      2y
      Thank you for your feedback on your experience here at FirstSource. We recognize the importance of strong leadership and are committed to providing ongoing training and development opportunities for our managers. Your input is important, and we'll take it into consideration as we continue to invest in our people
      5.0
      Dec 6, 2023

      Data Analyst

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Global Presence, Diverse Service Offerings, Training and Development Programs, employee Benefits and Well-Being Programs, Career Growth Opportunities.

      Cons

      High Workload Targets, Limited Career diversity, Technology and infrastructure, limited job security

      avatar
      Firstsource Solutions Response
      2y
      Thank you so much for taking the time to leave us feedback. We take pride in our global presence, offering diverse services that reflect our commitment to excellence We prioritize the well-being of our team members through comprehensive benefits and initiatives that support a healthy work-life balance. With a focus on career growth, we provide ample opportunities for our employees to advance and achieve their professional goals. We recognize the importance of embracing new technologies to ease frustration and enhance efficiency. As we navigate these challenges, we remain committed to providing a supportive environment and exploring ways to ensure job security.
      4.0
      Dec 29, 2023

      Good temp job

      Customer service agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Training was paid and well delivered

      Cons

      Hours were not very flexible

      avatar
      Firstsource Solutions Response
      2y
      Thank you for your review. We're pleased to hear that you found our training program to be well-organized and beneficial; we strive to provide our employees with the tools they need to succeed in their roles. Regarding work hours, we understand the importance of flexibility and are continuously evaluating our policies and processes to better meet the needs of our team.
      4.0
      Nov 26, 2023

      Overall good

      Customer service advisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good pay and good hours, opportunity for overtime

      Cons

      After training less support and guidance than ideal

      avatar
      Firstsource Solutions Response
      2y
      Thank you for your feedback. We're glad to hear that you were happy with your pay and hours, and that you were given the opportunity to work overtime. We understand your concerns about the level of guidance and support you received after training, and we take your feedback on board. We're strongly committed to providing our colleagues with the necessary support and resources to succeed in their roles, and we appreciate your suggestion about increased management involvement. Our management team is always looking for ways to improve, and we will take your feedback on board.
      2.0
      Dec 5, 2023

      This is a temporary job, not a career.

      Sales/cold calls
      Recommend
      CEO approval
      Business Outlook

      Pros

      - The people that I have worked with here are great - Managers are eager and committed to help you learn - Training period is quite fun if you have a good group - Free Sky package with the job - Great way to build confidence with speaking and in sales.

      Cons

      - The business structure is terrible, misinformation is highly common throughout the ranks. - Working for Sky in the Prospects department is very intense and extremely draining - Hours are from 10am - 6:30pm / 11:30pm - 8:00pm - The software that is used to make calls is extremely intrusive, every possible action on this system is measured and made note of onto a database that is sent to your managers for inspection. - I was told by a manager during training that if we were 1 minute late from our breaks or lunch that we would be docked at least 15 minutes pay, which I then found out from another manager that it wasn't true... again, common misinformation. - Firstsource is only the third party to their client Sky to help them with getting new customers... but Sky is absolutely unethical, misleading and overpriced, I actually felt guilty for selling people sky packages for how much the company increase their prices to. - The job was advertised as 23K a year, was actually 19K - they are constantly praising the fact you can make a killing with bonuses but you have to graft to make the amount that the job is advertised for. - Have had issues with pay while at this job.

      avatar
      Firstsource Solutions Response
      2y
      Thank you for sharing your feedback about your experience working as a phone agent for our outsourcing company. We're glad to hear that you enjoyed working with your colleagues and found the training period helpful for developing your sales and communication skills. However, we regret that you encountered some challenges with the business structure, misinformation, and the intensity of the role. We strive to deliver high-quality customer service on behalf of our clients, and we recognize that this can be a demanding and fast-paced environment. We apologize if you experienced any inconsistencies in the messages you received from management or if you encountered issues with pay or work-life balance. We take your feedback seriously and continually review our policies and procedures to ensure they are fair, transparent, and supportive of our employees.
      3.0
      Dec 8, 2023

      Unorganized & Unprofessional

      Data entry operator
      Recommend
      CEO approval
      Business Outlook

      Pros

      Non-phone, good training, easy job

      Cons

      Inconsistency when dealing with clients, sent home early with no pay, “mandatory” weekend overtime with short notice, could not reach HR after being laid-off

      avatar
      Firstsource Solutions Response
      2y
      Hello, Thank you for sharing your feedback. We are happy to hear that the workload provided to you seemed manageable and focus oriented with a satisfactory training program. We are sorry to hear about your experience within your role. Although we aim to provide transparency with client demands and work requirements, we understand that issues may arise on the job that can seem overwhelming. As we take each concern regarding the overall wellness of our employees seriously, we hope that you voiced these concerns to your HR team for assistance. Your insight will assist us when inspecting and improving our process in the future. Thank you again, We wish you the best in your endeavors.
      4.0
      Jan 13, 2024

      First source at a glance

      Energy specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Collaborative Culture: One of the standout features of Firstsource Solutions is its collaborative culture. The teams work together seamlessly, creating a positive and inclusive atmosphere. Opportunities for Career Advancement: I appreciate the company's commitment to employee development. There are ample opportunities for career advancement, and the management actively encourages employees to take on new challenges. Training and Development Programs: The company invests significantly in training and development programs. This has been instrumental in enhancing my skills and staying updated with industry trends. Employee Benefits: Firstsource Solutions provides competitive employee benefits, including healthcare, retirement plans, and performance incentives. The comprehensive benefits package adds to the overall job satisfaction.

      Cons

      Workload at Peak Times: Like any fast-paced environment, there are times when the workload can be demanding. However, the company recognizes this and actively works to ensure a healthy work-life balance. Communication Channels: Improving communication channels between different teams could enhance efficiency. Occasionally, there are delays in receiving information, but efforts are being made to address this issue.

      avatar
      Firstsource Solutions Response
      1y
      Thank you so much for taking the time to leave us feedback. At Firstsource Solutions, we are proud of our collaborative culture, which stands out as one of our key strengths. Our teams work seamlessly together, fostering a positive and inclusive environment where everyone feels valued. We are deeply committed to employee development, offering ample opportunities for career advancement and encouraging our team members to embrace new challenges. Our significant investment in training and development programs ensures that employees can continually enhance their skills and stay abreast of industry trends. We understand that peak times can bring increased workload demands. We are committed to managing these periods effectively while ensuring our employees maintain a healthy work-life balance. We recognize the importance of efficient communication channels and are actively working to improve information flow between teams. While occasional delays have been noted, we are dedicated to enhancing our communication processes to boost efficiency and keep everyone well-informed
      4.0
      Nov 6, 2023

      Learning And Development Consultant at Firstsource solutions

      Learning and development consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Growth Opportunities: FirstSource Solutions is a company that invests in the professional development of its employees. As a Learning and Development Consultant, I had access to various training programs and resources to enhance my skills and knowledge. The company encourages career growth and provides opportunities for internal promotions. Work-Life Balance: The company values work-life balance and generally maintains reasonable working hours. This provides a good environment for maintaining personal life and commitments alongside work. Supportive Team: I had the privilege of working with a supportive and collaborative team. Colleagues were always willing to assist and share knowledge, making it a conducive environment for personal and professional growth.

      Cons

      Low Compensation: The biggest downside during my time at FirstSource was the inadequate compensation. The pay for Learning and Development Consultants is below industry standards. This can be a significant drawback, especially if you have substantial financial commitments. Limited Benefits: The company's benefits package is somewhat lacking, with fewer perks compared to some of its competitors. This includes healthcare benefits and other employee perks. Resource Constraints: The company could benefit from investing in more resources for its learning and development initiatives. At times, t here were limitations in terms of tools and technology, which hindered our ability to provide the best services. In conclusion, FirstSource Solutions is a decent company to work for if you're looking for growth opportunities and a good work-life balance. However, the subpar compensation may be a significant concern for those seeking a competitive salary. While the company has its pros, there are some improvements needed to make it a more attractive option for professionals in the field of Learning and Development.

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