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Firstsource Solutions

Engaged Employer

Firstsource Solutions reviews about "training"

84% positive business outlook

Reviews by job title

371 reviews
1.0
Sep 12, 2023
Recommend
CEO approval
Business Outlook

Pros

Some training is given at the start of the role. Fortnight pay

Cons

- Horrible teammates. - Hardly any support given. - Favoritism is through the roof there and very VERY evident - After I left the role, they did not pay me fairly for the last week of work that I did. And they also did not pay me for the annual leave that I had the week before. On emailing HR, still no reply after 2 weeks. - Literally robbed me off for £400. (this happened to several other colleagues) - Avoid if you can.

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Firstsource Solutions Response
2y
Thank you for your honest feedback. While we're happy to hear that you enjoyed the training and pay, we're sorry you had difficulties with your teammates and felt unsupported during your time with us. We understand your frustration and want to ensure your concerns are heard. We'd encourage you to contact our HR team to discuss your experience in greater detail.
1.0
Oct 28, 2023

Favourism

Recommend
CEO approval
Business Outlook

Pros

Mostly good company trainers are awesome and hr also

Cons

Total favourism and partial ity should be reduced on the floor and even during training

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Firstsource Solutions Response
2y
Thank you so much for taking the time to leave us feedback. It's essential for us to hear about the aspects that contribute to a positive work environment. Our HR team is actively working to ensure a fair and inclusive workplace for all employees and dedicated to not only hiring but also supporting employees on the floor. Thank you for sharing your thoughts as we strive for continuous enhancement."
4.0
Sep 1, 2023
Recommend
CEO approval
Business Outlook

Pros

Office location, office location, office location

Cons

Theoretical training instead of practical

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Firstsource Solutions Response
2y
Thank you for leaving a review. We’re glad the Belfast office was a good location for you. If you have any feedback about our training or ways it could be improved, feel free to send us a message.
2.0
Jul 6, 2023
Recommend
CEO approval
Business Outlook

Pros

Training wasn't bad. Staff were helpful (mostly).

Cons

Emotional trauma. Quite stessful, bad breaks.

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Firstsource Solutions Response
2y
Thank you for taking the time to leave a response. We’re pleased to hear you enjoyed our training programmed. We are sorry to hear you struggled with the emotional aspect of the role. We do know the role can be intense, so we make sure we have trained mental health first aiders at each site who we encourage any colleague to speak to if they are finding anything difficult, as well as offering free, confidential counselling through HealthShield. We encourage any colleagues to make sure they access these services if they are ever required.
1.0
Sep 14, 2023
Recommend
CEO approval
Business Outlook

Pros

Monday - Friday that’s about it and the comfort of your home

Cons

Pay is only $14 hr the computer systems is crappy the training staff in the beginning is so boring you will be sleep and guarantee you won’t have learn anything no payroll number to speak to anyone about issues

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Firstsource Solutions Response
2y
Thank you so much for taking the time to leave us feedback. We understand the importance of engaging and effective training. We aim to provide our employees with efficient and reliable tools to perform their tasks. We are constantly reviewing our compensation packages to ensure they are competitive and reflect the value our employees bring to the company. We understand the challenges of living on a lower wage and will explore ways to improve our hourly pay rates. Open and effective communication is a priority for us.
3.0
Sep 9, 2023
Recommend
CEO approval
Business Outlook

Pros

Good training and friendly staff

Cons

Long shifts and inconvenient hours

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Firstsource Solutions Response
2y
Thank you for your feedback and for recognizing our training program's quality and friendly staff! We're proud of our team's hard work to deliver a great experience. We understand that long shifts and inconvenient hours can be challenging, and we're always looking for ways to improve work-life balance, so we appreciate your feedback.
1.0
Oct 5, 2023
Recommend
CEO approval
Business Outlook

Pros

easy to get hired at their office

Cons

low pay, not enough training, overworked, stressful job

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Firstsource Solutions Response
2y
Thank you for your feedback. We pride ourselves on offering competitive pay, including overtime and bonuses, to reward the hard work of our colleagues. While we strive to provide thorough training, we continually revise and enhance our programs. We are committed to promoting positive mental health at work; we have trained mental health first aiders who can support employees who may be feeling stressed or overwhelmed. Additionally, we provide various activities and breakout areas to allow employees to take a break and recharge throughout the workday.
3.0
Sep 13, 2023

Pay is Enough To Keep You Poor

Recommend
CEO approval
Business Outlook

Pros

Working from home. Management and team members are great. They send you equipment. No micromanagement so you can work in peace. Learn what you can and move on to a better company.

Cons

It's owned by a foreign company, so it's definitely giving third world vibes. They send equipment but it's a heavy, bulky, out of date PC. They have a timer on the computer where if your mouse doesn't move for 5 minutes it will ask you why? No PTO until after 1 year of employment. They automatically enroll you in 401k so now you have to waste time calling to get out of it. They don't have a well put together system for training. Everything is on spreadsheets and Word docs so you have a ton of files you have to open to refer to which is ridiculous. You clock in one system and get paid in another. They expect you to give quantity yet want quality when the training isn't thorough. They're not as organized as other companies I've worked for. Overall the benefits suck but the people you work with are hard working, knowledgeable people.

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Firstsource Solutions Response
2y
Thank you for taking the time to leave us feedback. We are happy to hear your satisfaction with our team and flexibility. We hear your concern surrounding our training programs and systems and will take it into consideration as we are committed to providing employees with the best tools for success and consistently looking towards improving each scope of their experience. This, along with our PTO and benefits policies which we regularly review to remain beneficial to the outer lives of our Firstsourcers. As for our headquarters, we are proud to be a global company with locations not only in the US, but in the UK, India, Mexico, and The Philippines. Our diverse team is one of our greatest strengths as we drive transformation through collaboration across all geos; welcoming ideas, opinions, and conversations that spark innovation in each location.
5.0
Sep 25, 2023
Recommend
CEO approval
Business Outlook

Pros

Working at my current organization has been a remarkable journey for me. Truly a place where talents shine. It fosters an environment of creativity and innovation allowing every employee to unleash their full potential. I can freely express my skill. This org not only values individual contribution but also provides ample opportunities for growth. Apart from the job, its dedication to maintain a healthy work life balance. They actively promote employee well being through a range of engaging activities. They organize regular events, workshop to create stress free work environment. Finally, I am grateful for the dedicated HR team my organization. They play a crucial role in ensuring that every employee's concerns are heard and addressed promptly. Their commitment to employee well-being is evident in their swift response to inquiries and their proactive approach to resolving any issues that may arise. I appreciate the approachability of our HR team. They create a bridge between employees and management, making sure that everyone needs are met.

Cons

While the company is supportive of growth and has many strengths, one are for improvement where I felt could have been done in my process is On-the job training. Multiply the hands on training whenever possible to minimize to improvise their productivity. Pair new employees with experienced collogues who can mentor them and guide them through their tasks. Mentorship programs, assessments and evaluation or quizzes.

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Firstsource Solutions Response
2y
Thank you so much for taking the time to leave us feedback. We're delighted that you see our company as a supportive environment for professional growth. This is one of our core values, and we're dedicated to fostering your career development. We understand the importance of effective on-the-job training. To improve this, we will actively explore opportunities to enhance the hands-on training experience in your process. This includes pairing new employees with experienced team members to facilitate learning and productivity. We encourage you to keep sharing your insights, as they contribute to the ongoing refinement of our training programs. We recognize the value of mentorship in nurturing talent. We are working on implementing mentorship programs to facilitate knowledge transfer and skill development. We aim to strike a balance that allows new employees to learn effectively while maintaining productivity levels.
Viewing 43 - 45 of 371 Reviews

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