Firstsource Solutions reviews about "training"

Training was rushed and not structured Back to back calls no time to breath, which I think is important given the fact that you will be dealing mostly with angry customers and calls maybe emotional draining High staff turnover suggests something is wrong

Training is awful and rushed. You are in no way prepared for calls by the time that training is over. You just have to learn on the job. Team leaders seem to only care about our statistics as that’s what makes them look good, rather than our customer service or call quality so, y’know, our actual job… Headsets are awful. You’re constantly having to repeat yourself as the customer cannot hear you which is ridiculously frustrating. People are burnt out because there isn’t enough staff. It’s constant back to back calls. There’s no managers available when you need help - you’re just told to message the teams chat which people take ages to reply to so you’re leaving the caller on hold for a long time. Systems are outdated and crash a lot or take ages to load. Money wasted on pizza days won’t fix low staff morale - fixing the above does. There’s a reason why there is a huge turnover in staff, it’s a shame because the company has huge potential.

Pay less Shift timing extends Recognition poor Layoff

Wages not paid correctly Micro managing No work life balance Your literally people’s punch bag

Started off on the Lloyds contract and all was going so well. When Lloyds pulled out told we being transferred as we “were the best call takers” which was absolutely not true as some of the people transferred were the biggest call avoiders. Approximately 60 were first for alleged bad stats and as far as I knew these were the real hard working people. Along comes NatWest training went ok but NatWest had a very toxic culture encouraged by Firstsource management, most advisors way too young and many spotted in opposite sex’s bathrooms engaged in illicit activities. Because of the lack of calls being answered the ones actually working weee out under a lot of stress hence I no longer work there, the targets and stats are unrealistic

Benefits aren’t great, no vacation until 1 year of employment

doesn't care to work with people who have extremely complicated lives.

Starts and ends with management. 1 supervisor was good. The managers are awful, enjoy bullying people. Long hours, constant system issues that they demand you clock out until they fix it then still expect 8 full working hours for their own system issues. Pay is LOW. They lied and said it was hourly, then after training they tell you about matrix pay. Paid holidays mean nothing if they overload OT on to "make up" for time missed.