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Firstsource Solutions

Engaged Employer

Firstsource Solutions reviews about "training"

83% positive business outlook

Reviews by job title

356 reviews
5.0
Feb 23, 2026
Recommend
CEO approval
Business Outlook

Pros

I would like to share my positive experience with Firstsource. The company provides a highly supportive and growth-oriented work environment. The leadership team encourages open communication, continuous learning, and collaboration across all levels. I truly appreciate the emphasis on employee development, whether through regular training, mentorship, or opportunities to take on new responsibilities.

Cons

I don't have any feedback towards the company.

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Firstsource Solutions Response
2mo
Thank you for sharing your positive experience with Firstsource. We’re pleased to hear that you value the supportive and growth-oriented work environment. It’s encouraging to know that the leadership team’s focus on open communication, collaboration, and continuous learning has contributed positively to your experience.
5.0
Mar 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Career growth and training, workplace flexibility and supportive culture, Insurance and financial incentives

Cons

Many competitors in the BPO sector provide two-way transport; not having it makes Firstsource less competitive for top talent.

5.0
Feb 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Training, Meal, Drop & Pickup

Cons

Appraisals and beau acracy and Employ centricity

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Firstsource Solutions Response
3mo
Thank you for your feedback. We’re glad to know that you found value in the training programs, meal facilities, and transport support through drop and pickup services. Appraisals and organizational processes, performance evaluations are conducted as per defined review cycles and structured criteria to ensure fairness and consistency. We also remain committed to strengthening employee-centric practices and continuously improving our processes to enhance overall employee experience.
4.0
Feb 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Fantastic team culture – colleagues are collaborative, positive, and always willing to help. Supportive management – leaders are approachable and provide consistent guidance. Great learning opportunities – there are plenty of chances to grow through continuous feedback and improvement. Strong training programs – the company invests in employee development with well‑structured training that helps you succeed in your role. Ideal for career starters – a great place for those beginning their journey in customer service, offering a solid foundation and real-world experience.

Cons

Workload can be overwhelming during peak, High pressure to meet tight performance metrics, which can sometimes feel challenging to balance with quality.

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Firstsource Solutions Response
2mo
Thank you for taking the time to share your detailed feedback about your experience with Firstsource. We’re pleased to hear that you value the collaborative team culture, supportive leadership, and the learning and development opportunities available. It’s great to know that the training programs and guidance from leaders have helped create a positive environment, especially for those starting their careers.
5.0
Feb 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Supportive team, good training, and good learning environment.

Cons

Target-based work / strict metrics

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Firstsource Solutions Response
3mo
Thank you for your feedback! We’re pleased to know that your experience at Firstsource Solutions has been positive, and that you appreciate the supportive team, training, and learning environment. Creating opportunities for growth and development is important to us. Our performance plans are reviewed regularly on a financial basis to ensure clear goals and accountability while supporting both individual and organizational success.
5.0
Mar 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Firstsource work environment is very inclusive, The training provided are top-notch. There are clear paths for internal promotions (IJP) and they really value hardwork.

Cons

During Peak seasons, the workload can be high, but the team support makes it manageable.

5.0
Feb 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Supportive team members and approachable management. Good learning opportunities in quality processes. Structured workflow and clear performance metrics. Helpful for skill development and career growth. Very good Environment to work with. Encourages continuous improvement and feedback culture. Transparent performance evaluation system. Opportunities to handle client interactions and reporting. Professional work environment with clear policies. Timely salary payments and stable organization. Diverse and inclusive workplace culture. Internal job postings allow career mobility. Recognition programs for top performers. Strong teamwork and collaboration across departments. Good platform for freshers to build domain knowledge. Access to internal training and certification programs.

Cons

Growth opportunities may take time depending on the process.

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Firstsource Solutions Response
2mo
Thank you for taking the time to share your detailed feedback. We’re pleased to hear that you value the supportive team environment, approachable leadership, and the opportunities for learning and skill development. It’s great to know that the structured processes, transparent performance evaluations, recognition programs, and training opportunities have contributed positively to your experience. At Firstsource, we encourage employees to explore internal opportunities through our Internal Job Postings (IJP) program, which supports career mobility and professional development across the organization.
4.0
Feb 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Good Training Good Work life balance Good career oppurtunitites

Cons

Non Competitive Salary Compensation concerns .

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Firstsource Solutions Response
2mo
Thank you for taking the time to share your feedback. We’re pleased to hear that you value the training provided, the work-life balance, and the career opportunities available within the organization. Supporting employee development and growth remains a key focus for us. Our compensation structure is aligned with industry standards, and we continuously review it to remain competitive.
5.0
Mar 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Career opportunities, Best Management, Growth, work environment, training.

Cons

I HAD NO ISSUES .

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Firstsource Solutions Response
2mo
Thank you for your positive feedback. We’re delighted to hear that you value the career opportunities, management support, growth prospects, work environment, and training provided. It’s especially encouraging to know that you did not face any issues during your experience.
Viewing 4 - 6 of 356 Reviews

Glassdoor has 4,285 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.