Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 8% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

82% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (324) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (143) , Customer Service Associate (123) , Senior Associate (94) , Senior CSA (69) , Senior Analyst (68) , Associate (67) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Process Leader (56) , Claims Examiner (54) , Customer Service Representative (CSR) (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 140 reviews)); "good work environment and supportive" ((in 116 reviews)); "work life balance is good" ((in 92 reviews)); "My TL was awesome ...It was work from home and good Process." ((in 92 reviews)); "Good work culture and balancing work life" ((in 90 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 173 reviews)); "Unorganized and chaotic at times pay is low" ((in 152 reviews)); "No training directly work." ((in 77 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 44 reviews)); "No job security and communication with HR's will be very worst." ((in 41 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

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Firstsource Solutions

Firstsource Solutions reviews about "training"

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83% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.0

Culture & values

4.0

Career opportunities

3.9

Work/Life balance

3.9

Senior management

3.7

Compensation and benefits

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

356 reviews

5.0

Feb 4, 2026

Good place to growth and learn more about the process.

Associate

Recommend

CEO approval

Business Outlook

Pros

Helpful Manager and friendly teammates Good training and learning chances more in the process.

Cons

Career growth can take time Long hours during busy times Workload is high during peak times

Firstsource Solutions Response

3mo

Thank you for your valuable feedback. We’re glad to hear that you’ve had a positive experience with supportive managers, friendly teammates, and strong training and learning opportunities within the process. Longer hours or increased workload during busy periods are aligned with client and operational demands, and we continuously plan resources to manage such peaks effectively. Strengthening learning initiatives and enhancing career path visibility remain key focus areas for us.

5.0

Feb 9, 2026

Review about the company

Senior associate

Recommend

CEO approval

Business Outlook

Pros

Good environment to work and friendly managers

Cons

AI is getting developed and if we have training session for us that will be more helpfull

5.0

Feb 3, 2026

Great Company

Customer service advisor

Recommend

CEO approval

Business Outlook

Pros

Great staff, Good training and The Company will help you with respect and dignity to make the job more enjoyable.

Cons

No Cons great company to work for would recommend.

Firstsource Solutions Response

3mo

Thank you for such a positive review. It’s great to hear you’ve had a great experience in Derby and that the training has set you up well. We’re especially pleased you’ve felt respected and supported day to day. Our people really are what make Firstsource, and feedback like this means a lot to the teams who bring that culture to life.

5.0

Nov 7, 2025

From CSA to QA – A journey of growth and recognition

Quality auditor

Recommend

CEO approval

Business Outlook

Pros

1.Regular appreciation through awards like R&R for top performers. 2.Clear path for internal promotions. 3.Adequate training provided for role transitions and skill enhancement.

Cons

1.Personally, I haven’t faced any issues worth mentioning – the company has provided a positive experience overall.

5.0

Jan 12, 2026

Good learning opportunities

Team lead

Recommend

CEO approval

Business Outlook

Pros

Great for freshers to start, providing skill development, training, and opportunities for advancement in the BPO sector.

Cons

with many citing split shifts, long hours

Firstsource Solutions Response

4mo

Thank you for your feedback. We’re glad to know that you see Firstsource as a great platform for freshers, offering strong training programs, skill development, and opportunities for career advancement. It’s encouraging to hear that you value these aspects of our work culture. Split shifts and long hoursthese are aligned with business requirements, but we continuously explore ways to enhance scheduling flexibility and employee well-being wherever possible.

5.0

Nov 26, 2025

Excellent work life balance and great management

Senior analyst

Recommend

CEO approval

Business Outlook

Pros

Some great colleagues Growth and learning work life balance Perks and benefits Flexible hours

Cons

Less learning opportunities Micromanagement Cros training Less pay

Firstsource Solutions Response

4mo

Thank you for taking the time to share your detailed feedback. It’s great to hear that you value the supportive colleagues, opportunities for growth, healthy work-life balance, and the flexibility and benefits the organization provides these are key aspects we aim to consistently maintain for all employees.

4.0

Dec 1, 2025

Great Learning and Growth Opportunities

Senior revenue cycle specialist

Recommend

CEO approval

Business Outlook

Pros

Supportive team environment Opportunities for career advancement Exposure to complex revenue cycle processes Good work-life balance Continuous learning and training programs

Cons

High workload during peak periods Limited flexibility in shift timings Performance pressure can be challenging

Firstsource Solutions Response

4mo

Thank you for taking the time to share your feedback. We’re glad to know you value the supportive team culture, career advancement opportunities, and exposure to diverse revenue cycle processes at Firstsource. It’s also great to hear that you appreciate the emphasis on continuous learning, training, and work-life balance. Workload during peak periods, limited shift flexibility, and performance expectations, these factors are often driven by business requirements, but we continuously strive to balance operational needs with employee well-being.

5.0

Dec 23, 2025

Survey

Team leader

Recommend

CEO approval

Business Outlook

Pros

*First source is a great place to work highlighting trust, responsibility, and cultural inclusivity. *First source promotes continuous upskilling. They maintain an inclusive work culture and actively engage in corporate social responsibility initiatives across healthcare, education, environment, arts, and sports. *First source values individual talent and provides opportunities for skill development through structured training programs, certifications, and career growth initiatives.

Cons

Let’s keep our cafeteria and restrooms sparkling so everyone enjoys a fresh, healthy environment. Your small steps—like disposing waste properly and leaving things tidy—make a big difference. Together, we can make hygiene a habit and comfort a culture!”

Firstsource Solutions Response

5mo

Thank you for sharing your thoughtful feedback and for recognizing the positive culture at Firstsource. We’re delighted to hear that you value our focus on trust, inclusivity, continuous learning, and social responsibility these are key pillars of our organization. We appreciate your constructive suggestion on maintaining cleanliness and hygiene in shared spaces like the cafeteria and restrooms. It’s a wonderful reminder that small, collective efforts can make a big impact on everyone’s comfort and well-being.

5.0

Feb 4, 2026

Great place to learn and grow professionally

Associate

Recommend

CEO approval

Business Outlook

Pros

Supportive team environment and helpful management Good training programs and learning opportunities Stable organization with clear processes

Cons

Workload can be high during peak periods Career growth may take time in some roles

Firstsource Solutions Response

3mo

Thank you for your detailed feedback. We’re pleased to know that you value the supportive team environment, helpful management, structured training programs, and the stability provided by clear processes. Workload during peak periods, this is aligned with business and client requirements and we continuously work on resource planning to ensure effective workload management. Career progression timelines are structured based on performance, readiness, and role availability, and we strive to provide fair growth opportunities across functions. Strengthening skill development initiatives and career path clarity remains an ongoing priority for us.

4.0

Feb 10, 2026

okay for fresher

Customer service associate (csa)

Recommend

CEO approval

Business Outlook

Pros

Ideal for Freshers: Many employees highlight it as one of the best places to start a BPO career due to structured initial training and an easy interview process. Work Culture: Often described as professional yet friendly, with approachable team leaders and a collaborative atmosphere in several locations.

Cons

Low Compensation: One of the most consistent complaints is that base salaries are lower than industry standards, with small or infrequent annual hikes.

Firstsource Solutions Response

3mo

Thank you for your detailed feedback. We’re pleased to know that our structured training programs and accessible hiring process make us a strong starting point for freshers building their careers in the BPO industry. It’s also encouraging to hear positive remarks about the professional yet friendly work culture and supportive leadership across locations. Salary structures are designed in alignment with industry benchmarks and are closely linked to individual performance outcomes. Annual revisions and growth opportunities are reviewed as part of the defined appraisal cycle. We also ensure that rotational shift patterns and transport availability are clearly communicated and discussed during the onboarding process so that candidates can make informed decisions before joining

Viewing 7 - 9 of 356 Reviews

Jobs at Firstsource Solutions

Collections Representative

Bilingual Collections Agent (Experience Needed)

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Firstsource Solutions

Firstsource Solutions reviews about "training"

Ratings by category

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Reviews by job title

Good place to growth and learn more about the process.

Review about the company

Great Company

From CSA to QA – A journey of growth and recognition

Good learning opportunities

Excellent work life balance and great management

Great Learning and Growth Opportunities

Survey

Great place to learn and grow professionally

okay for fresher

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