Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.7 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at Goodwill?

45% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (543) , Cashier (497) , Sales Associate/Cashier (320) , Retail Sales Associate (296) , Donation Attendant (274) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (92) , Production Associate (87) , Employment Specialist (84) , Retail Associate (77) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 588 reviews)); "Flexible hours and good if you’re in school" ((in 207 reviews)); "They also were great for the employees" ((in 116 reviews)); "Good work environment very easy going" ((in 115 reviews)); "flexible schedules are nice when they occur" ((in 93 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 870 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 272 reviews)); "Upper management does not care if you are trying your best" ((in 203 reviews)); "No training provided for positions that should have training." ((in 100 reviews)); "bad management and coworkers, favoritism" ((in 84 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

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Goodwill

Goodwill reviews

3.2

45% would recommend to a friend

(9,218 total reviews)

Catherine Meloy

48% approve of CEO

38% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.0

Culture & values

3.0

Work/Life balance

2.8

Career opportunities

2.7

Senior management

2.7

Compensation and benefits

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,218 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

9K reviews

3.0

Jan 5, 2016

Store Manager

Store manager

Recommend

CEO approval

Business Outlook

Pros

Help people, not rigid structure-autonomy to manage, caring people, programs offerred, second chances, different everyday - more challenging than traditional retail.

Cons

Always reactive, not enough upper management getting their hands dirty, supporting poor people by continuing to pay them an unlivable wage isn't supporting them. Management turnover really high, overworked. No time for family balance, denied vacations. Lack of realistic perspective by senior leaders of what operations takes to be successful. Get in, build yourself IF you can stay long enough and suffer through, then get out and go elsewhere!

4.0

Feb 5, 2015

One Awesome Company

Retail supervisor

Recommend

CEO approval

Business Outlook

Pros

The company fosters a culture of advancement and recognizing it's people. The impact the company has on people is truly amazing; community programs and Workforce Connection Centers.

Cons

This is not necessarily a bad thing, but working in the Retail side of the company is a whole new experience. The business is very different from mainstream retailers. You have to be able to manage the retail store and donation center.

3.0

Dec 12, 2014

Goodwill suck.

Key holder

Recommend

CEO approval

Business Outlook

Pros

25% Discount Health Benefits for employees.

Cons

Management Policies Co Workers Corporate Sales & Production Goals

Viewing 40 - 42 of 9,218 Reviews

Jobs at Goodwill