Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at Goodwill?

45% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (543) , Cashier (497) , Sales Associate/Cashier (320) , Retail Sales Associate (296) , Donation Attendant (274) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (92) , Production Associate (87) , Employment Specialist (84) , Retail Associate (77) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 588 reviews)); "Flexible hours and good if you’re in school" ((in 207 reviews)); "They also were great for the employees" ((in 116 reviews)); "Good work environment very easy going" ((in 115 reviews)); "flexible schedules are nice when they occur" ((in 93 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 870 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 272 reviews)); "Upper management does not care if you are trying your best" ((in 203 reviews)); "No training provided for positions that should have training." ((in 100 reviews)); "bad management and coworkers, favoritism" ((in 84 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

Goodwill reviews

3.2

45% would recommend to a friend

(9,218 total reviews)

Catherine Meloy

48% approve of CEO

38% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.0

Culture & values

3.0

Work/Life balance

2.8

Compensation and benefits

2.8

Career opportunities

2.7

Senior management

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,218 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

9K reviews

1.0

Nov 9, 2014

Goodwill is the monopoly of nonprofits

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

You get training. That's nice to put on resume but that's about it.

Cons

Everything else. They don't care about their employees. They (management) are awful and gossip to everyone. They don't care about the clients. It's all about money. Seriously, run away.

1.0

Oct 29, 2014

Bad choice

Processor

Recommend

CEO approval

Business Outlook

Pros

Get Employees, very friendly, would rather learn from them.

Cons

Management should be re-trained in how to treat employees. Will lie to your face. they do it really well.

1.0

Aug 26, 2014

Very hard and fast work, as a SDA donation center worker at main depot low pay 9.23 per hour

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The coworkers are good people, however there are some workers watching other workers and giving reports apparently. Hours can be flexible.

Cons

Constant turnover of staff, maybe 50% turnover. A temp service has been put into use because of lack of employees, they are there a day or two ,then there is new temps. Many rules: only clear plastic bottles can be used and only water can be in them. No music is allowed at all: no mp3,phone or anything. SDA donation area is very busy and understaffed. I was given a pre evaluation for my 3 month and told I had 2-3 weeks to improve(be more organized) and 2 hours later told I was"suspended indefinitely and my manager said I would not be recommended to be rehired. What happened to the 2-3 weeks?? I am a mature worker ( 55 plus) with a good work ethic and I have never been late. The lunch room has a TV in it that has been broken for 2 years? The price of refreshments is full retail? Where does this profit go? I would not recommend this place to anyone. As well there is no training options to raise your rate of pay.

Viewing 43 - 45 of 9,218 Reviews

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Reviews by job title

Goodwill is the monopoly of nonprofits

Bad choice

Very hard and fast work, as a SDA donation center worker at main depot low pay 9.23 per hour

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