Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Goodwill?

46% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (544) , Cashier (498) , Sales Associate/Cashier (320) , Retail Sales Associate (298) , Donation Attendant (275) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (92) , Production Associate (88) , Employment Specialist (84) , Retail Associate (78) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 572 reviews)); "Benefits and you meet some great coworkers" ((in 378 reviews)); "Flexible hours and good if you’re in school" ((in 193 reviews)); "They also were great for the employees" ((in 121 reviews)); "Good work environment very easy going" ((in 114 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 881 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 271 reviews)); "Upper management does not care if you are trying your best" ((in 202 reviews)); "No training provided for positions that should have training." ((in 95 reviews)); "Low salary and not good working" ((in 88 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

Goodwill reviews

3.2

46% would recommend to a friend

(9,237 total reviews)

Catherine Meloy

50% approve of CEO

39% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

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Veteran status

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,237 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Reviews by job title

9K reviews

3.0

Dec 20, 2015

Goodwill stopped working for the mission.

Network administrator

Recommend

CEO approval

Business Outlook

Pros

great location, cafeteria, staff, new building. decent benefits, plenty of vacation.

Cons

Stopped working for the mission. Her new motto is no mission without margin. Low pay because it is non profit.

4.0

Oct 26, 2015

While I truely believe they coulf have done better about my performance verse pay raises all n all the ve been very good

Donation attendant

Recommend

CEO approval

Business Outlook

Pros

They provide both holiday and sick pay accumulated not all companies have that. The job is somewhat demeaning but I was very glad to even get the job Im still greatful

Cons

As I said its demeaning the very bottom of the retail scale. The class of people shopping there is ? Some of them are very rude and almost all treat the place poorly. Donations can ne good yet the majority I think we only got it cause it cost money to dump @ the city dump. People (test elctrical items and leave them out) There is a high level of theft and while employees are checked fairly regular customers often steal un believe able things

3.0

Oct 2, 2015

Potential

Employment specialist

Recommend

CEO approval

Business Outlook

Pros

Fulfilling, meaningful, fun work. Tuition reimbursement program. Great opportunity to grow as a professional. Lots of variety in day to day job duties.

Cons

Disorganization. High turnover rate, especially among leadership, in the last few years. Slow to replace key team members; instead, workload is increased for remaining employees. Poor communication between leadership and workers.

Viewing 427 - 429 of 9,237 Reviews

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Goodwill stopped working for the mission.

While I truely believe they coulf have done better about my performance verse pay raises all n all the ve been very good

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