Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at Goodwill?

45% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (544) , Cashier (497) , Sales Associate/Cashier (320) , Retail Sales Associate (296) , Donation Attendant (275) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (92) , Production Associate (87) , Employment Specialist (84) , Retail Associate (77) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 578 reviews)); "Flexible hours and good if you’re in school" ((in 199 reviews)); "work environment is good and" ((in 121 reviews)); "They also were great for the employees" ((in 119 reviews)); "flexible schedules are nice when they occur" ((in 109 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 871 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 262 reviews)); "Upper management does not care if you are trying your best" ((in 199 reviews)); "No training provided for positions that should have training." ((in 95 reviews)); "Low salary and not good working" ((in 90 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

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Goodwill

Goodwill reviews

3.2

45% would recommend to a friend

(9,227 total reviews)

Catherine Meloy

48% approve of CEO

38% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.0

Culture & values

3.0

Work/Life balance

2.8

Compensation and benefits

2.8

Career opportunities

2.7

Senior management

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,227 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

9K reviews

3.0

May 7, 2016

Too Little

Team leader

Recommend

CEO approval

Business Outlook

Pros

It's a job that pays so little that your family will still qualify for medicaid and food stamps.

Cons

The CEO makes >$300k per year. The poorest worker makes less than $5.00 per hour. When sales decrease, they cut hours rather than use that time to train people.

3.0

Mar 2, 2016

Cool company, high expectations

Case manager

Recommend

CEO approval

Business Outlook

Pros

Some really amazing work is done through the efforts of Goodwill Central Texas. The case managers and staff truly care about giving their clients quality service

Cons

Because the company is spread so far across Austin, it can be difficult to have your work recognized by the people that matter. If you do not have a strong/solid immediate supervisor, managing to get the support from a quality person is not easy. You are also expected to put a lot of time into "supporting the organization" off the clock...unpaid but required (even though they do not say it is)

2.0

Aug 20, 2015

Lister

Recommend

CEO approval

Business Outlook

Pros

Fun to learn about the collectibles, great co-workers.

Cons

Horrible management. Treated employees like kindergarteners. High rate of turnover.

Viewing 82 - 84 of 9,227 Reviews

Jobs at Goodwill