Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Goodwill?

46% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (544) , Cashier (498) , Sales Associate/Cashier (320) , Retail Sales Associate (298) , Donation Attendant (275) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (93) , Production Associate (88) , Employment Specialist (84) , Retail Associate (79) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 581 reviews)); "Flexible hours and good if you’re in school" ((in 199 reviews)); "They also were great for the employees" ((in 122 reviews)); "flexible schedules are nice when they occur" ((in 114 reviews)); "work environment is good and" ((in 110 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 891 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 261 reviews)); "Upper management does not care if you are trying your best" ((in 199 reviews)); "The staff is usually all special needs with no training." ((in 97 reviews)); "Low salary and not good working" ((in 91 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

Goodwill reviews

3.2

46% would recommend to a friend

(9,242 total reviews)

Catherine Meloy

50% approve of CEO

39% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

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Parent or family caregiver

Veteran status

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,242 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Reviews by job title

9K reviews

4.0

Oct 10, 2014

Overall pleased

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The hours are flexible and great people to work for

Cons

The smell and some items are dirty

5.0

Oct 9, 2014

Great company

Cashier

Recommend

CEO approval

Business Outlook

Pros

Great company to work for

Cons

None. Great company to work for

1.0

Oct 9, 2014

Will put you to work, like a slave.....

Retail merchandise processor

Recommend

CEO approval

Business Outlook

Pros

I loved my co-workers, and some of the customers were great!! It had the potential to be a great job, if management wasn't so awful.

Cons

They work you like a slave with unrealistic expectations, threaten your Job if you at unable to meet your quota. Or work fast enough, You are treated like a child and belittled every time you speak. I was one of the best workers and still I was made to feel like I was not good enough. And as for their outrageous strict policies that they stick to and will get rid of anyone the first chance they get after you have given them 110% of yourself. The company makes sooooo much money, its so ridiculous how much they make yet they barely pay above min. Wage, will use any excuse to deny raises at reviews, and cut your hours often. They think they are like Macy's or something when they are a thrift store.... It's bad when your own employees cant afford to shop at their own company....

Viewing 8623 - 8625 of 9,242 Reviews

Jobs at Goodwill

Janitor, Monday-Friday 9:30 pm-6:00 am, Brightpoint Communit College Midlothian

Donated Goods Donation Attendant Part Time

Goodwill

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Overall pleased

Great company

Will put you to work, like a slave.....

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