Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Goodwill?

46% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (544) , Cashier (498) , Sales Associate/Cashier (320) , Retail Sales Associate (298) , Donation Attendant (275) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (93) , Production Associate (88) , Employment Specialist (84) , Retail Associate (78) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 575 reviews)); "Flexible hours and good if you’re in school" ((in 190 reviews)); "They also were great for the employees" ((in 117 reviews)); "Good work environment very easy going" ((in 115 reviews)); "Flexible schedule was nice to have" ((in 105 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 887 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 273 reviews)); "Upper management does not care if you are trying your best" ((in 197 reviews)); "No training provided for positions that should have training." ((in 94 reviews)); "Low salary and not good working" ((in 84 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

Goodwill reviews

3.2

46% would recommend to a friend

(9,238 total reviews)

Catherine Meloy

50% approve of CEO

39% positive business outlook

Ratings by demographic groups

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Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,238 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Reviews by job title

9K reviews

1.0

Aug 6, 2014

Nightmare

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great co-workers; everyone friendly. A lot of unique stories and great employment opportunities for people who can't get a job anywhere else. OK benefits.

Cons

Upper management e.g. directors and CEO. Micro-management when they decide to show up, no communication, horrid bureaucracy, zero training, zero counselling; a non-profit with a noble mission statement which is not reflected in their actions. Low pay. CEO's make six figures with bonuses while majority of employees are paid minimum wage or below. Apart from the great people who bind together due to mutual horridness, this is a terrible company to work for. Improper use of funds is what makes aid and the Goodwill dirty business.

2.0

Aug 6, 2014

Often frantic and lacking in true leadership.

Store team leader

Recommend

CEO approval

Business Outlook

Pros

Goodwill provided opportunities for growth inside the company.

Cons

Growth was constrained by overbearing work-life balance and profit seeking mind-set.

3.0

Aug 4, 2014

Supervisor

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The hours are great. The earliest you have to be there is 7:45 a.m. and the latest is 10:00p.m. They don't have the Christmas rush with awful hours, but they do have the Halloween rush with normal business hours.

Cons

The pay is on the low side. This company does too much micro managing and writing about every little incident in the computer. This takes a lot of time and takes you off the floor too much. You have to work really hard running the backroom and the front of the store when you are the only manager on duty.

Viewing 8698 - 8700 of 9,238 Reviews

Jobs at Goodwill

Associate - Production Central Processing FT - Mon-Fri 7:30A to 4:30P (78218)

Associate - Production Central Processing FT - Mon-Fri 7:30A to 4:30P (78218)

Associate - Production Central Processing FT - Mon-Fri 7:30A to 4:30P (78218)

Goodwill

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Nightmare

Often frantic and lacking in true leadership.

Supervisor

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