Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.7 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at Goodwill?

45% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (543) , Cashier (497) , Sales Associate/Cashier (320) , Retail Sales Associate (296) , Donation Attendant (274) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (92) , Production Associate (87) , Employment Specialist (84) , Retail Associate (77) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 581 reviews)); "Benefits and you meet some great coworkers" ((in 373 reviews)); "Flexible hours and good if you’re in school" ((in 191 reviews)); "They also were great for the employees" ((in 119 reviews)); "The work environment was good" ((in 113 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 879 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 275 reviews)); "Upper management does not care if you are trying your best" ((in 202 reviews)); "No training provided for positions that should have training." ((in 93 reviews)); "Low salary and not good working" ((in 88 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

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Goodwill

Goodwill reviews

3.2

45% would recommend to a friend

(9,218 total reviews)

Catherine Meloy

48% approve of CEO

38% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.0

Culture & values

3.0

Work/Life balance

2.8

Career opportunities

2.7

Senior management

2.7

Compensation and benefits

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,218 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

9K reviews

2.0

Nov 17, 2010

Non-profit helps community, doesn't do much for employees

Store manager

Recommend

CEO approval

Business Outlook

Pros

The benefits for this company are fantastic and if you are good at your job, you can work 40-45 hours a week without much problem.

Cons

There is zero training for hourly employees and management level employees Many of the locations are in poor repair and there is a stigma to working for this retail company Although the majority of revenue for the non-profit venture is generated through the retail side, almost no attention is given to streamlining operations to actual increase these funds.

2.0

Nov 16, 2010

Non Profit with great potential

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

meaningful work good benefits good people who generally really care for the folks they serve

Cons

Behind the times in a lot of ways. Doesn't believe in flex hours, working from home, job sharing. Doesn't take advantage of the passion employees have for what they do. Not open to looking at other options for different solutions.

3.0

Oct 7, 2010

Good pay, poor management

Donations

Recommend

CEO approval

Business Outlook

Pros

Overpaid me. enjoyed working with peers my age. Interesting atmosphere to work in, lots of interesting donations. Fun interacting with customers.

Cons

I had quite a few lazy coworkers and managers. Responsible for compensating for their lack of effort. Most of the college kids could do a better job managing than the actual managers. Lots of drama between co-workers, people didn't get alon

Viewing 9187 - 9189 of 9,218 Reviews

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