Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.7 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at Goodwill?

45% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (543) , Cashier (497) , Sales Associate/Cashier (320) , Retail Sales Associate (296) , Donation Attendant (274) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (92) , Production Associate (87) , Employment Specialist (84) , Retail Associate (77) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 590 reviews)); "Flexible hours and good if you’re in school" ((in 195 reviews)); "They also were great for the employees" ((in 117 reviews)); "work environment was good for me" ((in 113 reviews)); "Flexible schedule was nice to have" ((in 97 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 882 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 271 reviews)); "Upper management does not care if you are trying your best" ((in 201 reviews)); "No training provided for positions that should have training." ((in 94 reviews)); "Low salary and not good working" ((in 86 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

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Goodwill

Goodwill reviews

3.2

45% would recommend to a friend

(9,218 total reviews)

Catherine Meloy

48% approve of CEO

38% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.0

Culture & values

3.0

Work/Life balance

2.8

Career opportunities

2.7

Senior management

2.7

Compensation and benefits

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,218 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

9K reviews

3.0

Feb 17, 2010

Goodwill of CMH.

Retail store manager

Recommend

CEO approval

Business Outlook

Pros

It is nice to work for a non-profit and be able to help people learn job skills. They can be flexible if you need a day off for personal reasons. Looking at all the odd things people donate is an added bonus. Their medical benefits are reasonable.

Cons

The pay scale is way below normal retail management pay scales.

5.0

Feb 3, 2010

Good Job, Good times, Goodwill!

What a great place to work!

Recommend

CEO approval

Business Outlook

Pros

Very competant upper management, personable and friendly. Pleasant working environment. People are happy to be there. I personally love the mission of Goodwill, putting people to work.

Cons

The retention of employees at GWH is very good so that moving around the company can be difficult. Salary could be better, however, most people know that you dont go to work for Goodwill to get rich.

4.0

Jan 2, 2010

Pretty Good, not perfect

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

good benefits good mission/non - profit relaxed

Cons

bad communication lack of advancement salary low management flaws

Viewing 9205 - 9207 of 9,218 Reviews

Jobs at Goodwill