Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.7 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at Goodwill?

45% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (543) , Cashier (497) , Sales Associate/Cashier (320) , Retail Sales Associate (296) , Donation Attendant (274) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (92) , Production Associate (87) , Employment Specialist (84) , Retail Associate (77) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 590 reviews)); "Flexible hours and good if you’re in school" ((in 195 reviews)); "They also were great for the employees" ((in 117 reviews)); "work environment was good for me" ((in 113 reviews)); "Flexible schedule was nice to have" ((in 97 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 882 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 271 reviews)); "Upper management does not care if you are trying your best" ((in 201 reviews)); "No training provided for positions that should have training." ((in 94 reviews)); "Low salary and not good working" ((in 86 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

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Goodwill

Goodwill reviews

3.2

45% would recommend to a friend

(9,218 total reviews)

Catherine Meloy

48% approve of CEO

38% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.0

Culture & values

3.0

Work/Life balance

2.8

Career opportunities

2.7

Senior management

2.7

Compensation and benefits

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,218 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

9K reviews

3.0

Jul 9, 2009

average

Case manager for supported employment program

Recommend

CEO approval

Business Outlook

Pros

good coworkers, nice to feel as though you are bettering society

Cons

if you want to be treated well, be sure to be in the 'clique'.

2.0

Jun 2, 2009

A Great Mission - A Demoralizing Workplace.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The mission and the customers make coming to work worthwhile. The direct service team is eager to welcome new people and you can feel hard they balance their efforts to be both organizationally compliant with innovative approaches.

Cons

Staff are given few opportunities to demonstrate their unique talents and skills, and stifled from innovative actions or initiatives. Praise is hard to come by, and exec. leadership personalities are demoralizing and sometime abusive. Goodwill is a place you want to commit yourself to, but you quickly see it as a place to transition from.

1.0

Mar 12, 2009

Do not judge other Goodwills based on this bad one.

Human resources

Recommend

CEO approval

Business Outlook

Pros

What they can do with and for people that need help. Many are in need and this company is all over Ct, so it is them or no one, kind of. They could do so much more good for people.

Cons

Upper management does not see what is going on. They are in their own world and don't care. No job is safe and cut throat managers look like the only who survive, and they treat their employees really bad too. They believe in management by threats of your job and quick firings to back up what they say. Many employees try to work hard, or complain, but no one cares to listen. Just look at how many employees quit, not just how many are fired.

Viewing 9214 - 9216 of 9,218 Reviews

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