Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Goodwill?

46% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (544) , Cashier (497) , Sales Associate/Cashier (320) , Retail Sales Associate (297) , Donation Attendant (275) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (92) , Production Associate (88) , Employment Specialist (84) , Retail Associate (77) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 585 reviews)); "Flexible hours and good if you’re in school" ((in 201 reviews)); "They also were great for the employees" ((in 123 reviews)); "Good work environment for the most part" ((in 110 reviews)); "Flexible schedule was nice to have" ((in 106 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 884 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 268 reviews)); "Upper management does not care if you are trying your best" ((in 201 reviews)); "The staff is usually all special needs with no training." ((in 94 reviews)); "Low salary and not good working" ((in 89 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

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Goodwill

Goodwill reviews

3.2

46% would recommend to a friend

(9,232 total reviews)

Catherine Meloy

49% approve of CEO

39% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.0

Culture & values

3.0

Work/Life balance

2.8

Compensation and benefits

2.8

Career opportunities

2.7

Senior management

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,232 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

9K reviews

2.0

Mar 22, 2024

Underpaid and Unappreciated

Retail sales associate

Recommend

CEO approval

Business Outlook

Pros

The good reason to work for Goodwill is flexible scheduling, laid back at times, and good work life balance.

Cons

Cons are poor management, high demands with not enough donations, expected to price gouge, have to let customers down consistently with closed dressings rooms, high prices and low quality items.

2.0

Mar 20, 2024

God awful

Sales associate/cashier

Recommend

CEO approval

Business Outlook

Pros

Employee discount (I guess) Coworkers were fun to speak with. Management always felt like they had our best interest at heart and genuinely cared for us.

Cons

The pay is terrible. Customers are more rude than anywhere else I've worked. Completing your tasks will only lead you to finding more garbage somewhere else. Very unfulfilling. Zero pay increase, you will always be a minimum wage worker. Not all the homeless people that walked into the store were an issue, though some were very rude and would either steal a whole cart of items or make a mess of the store.

3.0

Feb 16, 2024

Ok place to work

Employment specialist

Recommend

CEO approval

Business Outlook

Pros

Most coworkers are friendly. Not a lot of micromanaging. Easy work.

Cons

Worst part is you have quotas each month and high turnover. Management doesn’t do much but raise quotas and have meetings. The top people have been with the company too long and are out of touch with the real work. The only people being promoted are those that suck up to the upper management

Viewing 241 - 243 of 9,232 Reviews

Jobs at Goodwill

DONATED GOODS ASSOCIATE

North Little Rock, AR