Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Goodwill?

46% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (544) , Cashier (497) , Sales Associate/Cashier (320) , Retail Sales Associate (297) , Donation Attendant (275) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (92) , Production Associate (88) , Employment Specialist (84) , Retail Associate (77) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 585 reviews)); "Flexible hours and good if you’re in school" ((in 201 reviews)); "They also were great for the employees" ((in 123 reviews)); "Good work environment for the most part" ((in 110 reviews)); "Flexible schedule was nice to have" ((in 106 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 884 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 268 reviews)); "Upper management does not care if you are trying your best" ((in 201 reviews)); "The staff is usually all special needs with no training." ((in 94 reviews)); "Low salary and not good working" ((in 89 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

Goodwill reviews

3.2

46% would recommend to a friend

(9,232 total reviews)

Catherine Meloy

49% approve of CEO

39% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.0

Culture & values

3.0

Work/Life balance

2.8

Compensation and benefits

2.8

Career opportunities

2.7

Senior management

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,232 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

9K reviews

2.0

Sep 29, 2023

Overall HR and management is toxic

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

Good Vacation and Sick time Extended Lunches when needed Works with disabled individuals Great regulars

Cons

-Little to no communication from the store manager/ HR is very demanding about work being done -Work is overwhelming due to there being so many things that need to be done and it can lead to injuries -Constantly short staffed so there's hardly a sales floor person and only 2 cashiers. -You can get documented for the tiniest things such as taking your lunch late -You Can't buy your clothes at your own Goodwill and you have to go to another one -Management takes little account of the well being of employees and their injuries and still expects them to work at the same pace as they were of they were 100% healthy. -HR is the main cause for a lot of the problems at that specific Goodwill location as they treat the managers like crap.

5.0

Aug 11, 2023

Awesome position...

Production specialist

Recommend

CEO approval

Business Outlook

Pros

I had a lot of fun with my work experience at Goodwill. I have very few negatives to state however those will be discussed down below. The management was awesome and on my last day I bought my team donuts to commemorate the awesome experience.

Cons

They threw away goods that could be donated to a local homeless shelter such as mittens, scarfs, etc. Personally I would've liked to have seen the items donated and it broke my heart to know someone would've really have cherished those items.

2.0

Jul 18, 2023

No support

Employment specialist

Recommend

CEO approval

Business Outlook

Pros

comfortable office, decent starting salary for entry level

Cons

Goodwill is using the job connection as a front to collect funding. There is no true emphasis on creating employable applicants or positions which will better a persons quality of life. My role was to get job seekers entered into the system and then make tons of calls each month to find out if they are working at any local job so that the goodwill could take credit for assisting the person and creating jobs. We were basically a one stop place to conduct a job search on your own and have a resume created which is a beneficial feature for people who have never had a resume. Vacation time is accrued but I never could find coverage to actually take a day off. I was so burnt out when I left.

Viewing 247 - 249 of 9,232 Reviews

Jobs at Goodwill

DONATED GOODS ASSOCIATE

North Little Rock, AR

Goodwill

Goodwill reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Overall HR and management is toxic

Awesome position...

No support

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