Is Goodwill a good company to work for as a Retail Sales Associate?

Retail Sales Associate professionals working at Goodwill have rated their employer with 3.6 out of 5 stars in 289 Glassdoor reviews. This is a higher than average score with the overall rating of Goodwill employees being 3.2 out of 5 stars. Search open Retail Sales Associate Jobs at Goodwill now and start preparing for your job interview by browsing frequently asked Retail Sales Associate interview questions at Goodwill .

Does Goodwill pay Retail Sales Associate employees well?

Retail Sales Associate professionals rate their compensation and benefits at Goodwill with 3.4 out of 5 stars based on 289 anonymously submitted employee reviews. This is 19.4% better than the company average rating for salary and benefits. Find out more about Retail Sales Associate salaries at Goodwill.

How happy are Retail Sales Associate professionals working at Goodwill?

82% of Retail Sales Associate employees at Goodwill would recommend their employer to a friend. This rating has increased by 25% in the past 12 months. Retail Sales Associate professionals have also rated Goodwill with a 3.8 rating for work-life-balance, 4.3 rating for diversity and inclusion, 4.0 rating for culture and values and 3.7 rating for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (544) , Cashier (498) , Sales Associate/Cashier (320) , Retail Sales Associate (298) , Donation Attendant (275) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (93) , Production Associate (88) , Employment Specialist (84) , Retail Associate (78) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 567 reviews)); "Great coworkers and understanding store manager" ((in 380 reviews)); "Flexible hours and good if you’re in school" ((in 195 reviews)); "They also were great for the employees" ((in 121 reviews)); "work environment is good and" ((in 117 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 909 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 261 reviews)); "Upper management does not care if you are trying your best" ((in 196 reviews)); "The staff is usually all special needs with no training." ((in 96 reviews)); "High favoritism" ((in 86 reviews))

Goodwill Retail Sales Associate reviews

3.6

82% would recommend to a friend

(289 total reviews)

Catherine Meloy

76% approve of CEO

48% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (289 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Retail/Sales Associate employees have rated Goodwill with 3.6 out of 5 stars, based on 289 company reviews on Glassdoor. This indicates that most Retail/Sales Associate professionals have a good working experience there. Goodwill is rated in line with the average (within 1 standard deviation) by Retail/Sales Associate professionals compared to other employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Reviews by job title

289 reviews

4.0

Jun 16, 2014

Pleasant place to work

Retail sales associate

Recommend

CEO approval

Business Outlook

Pros

Good will's mission, culture, time-off policies, benefits and the opportunity to advance to upper management. Decent place to work and the management is very professional.

Cons

Work every weekend-no life work balance and compensation is a bit low based on the cost of living. In addition, Goodwill needs to find ways to keep store personnel motivated, through contests and prizes.

2.0

Feb 18, 2014

I wouldn't recommend this job.

Retail sales associate

Recommend

CEO approval

Business Outlook

Pros

Great place to get your foot in the door with retail.

Cons

Safety is an issue as donations are sorted within the building and can carry some nasty surprises such as syringes, full cat litter boxes, mice, and other unwanted things.

2.0

Dec 28, 2013

Poor management, great benefits.

Retail sales associate

Recommend

CEO approval

Business Outlook

Pros

Goodwill offers paid time and a half financial classes. You learn a lot in these free and paid classes that feed you, too. There was also the incentive of an extra $250 if you put your own $250 in a savings account. Goodwill hires criminals and mentally handicapped that can't find jobs elsewhere (also a con). They offer tuition reimbursement, an awesome retirement benefit, low premiums on healthcare. They don't genuinely care if you are 5 minutes late to work, even on a regular basis. They will always work around your schedule. There is a resource service that comes on a monthly basis to touch base with employees about everything from childcare to food stamps to doctors. There is also a department that deals with loans if you can't find any way to get a loan for an immediate need.

Cons

The management team at our store all have different ideas of what, when, where, why, and especially HOW things are done. They break rules all the time for customers and employees. Hourly employees don't hold their weight. Expect jobs to be done incorrectly and not fixed until the Vice President of Retail shows up.

Viewing 283 - 285 of 289 Reviews

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Pleasant place to work

I wouldn't recommend this job.

Poor management, great benefits.

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