Is LanguageLine Solutions a good company to work for?

LanguageLine Solutions has an overall rating of 2.9 out of 5, based on over 3,053 reviews left anonymously by employees. This rating has decreased by 6% over the last 12 months. 39% of employees would recommend working at LanguageLine Solutions to a friend and 32% have a positive outlook for the business. The best reviews about LanguageLine Solutions have been left by employees working as Intérprete Bilingüe Medico L4 , Intérprete Médico Bilingue and Spanish Interpreter .

Does LanguageLine Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, LanguageLine Solutions employees rate their compensation and benefits as 2.3 out of 5. Find out more about salaries and benefits at LanguageLine Solutions. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at LanguageLine Solutions?

39% of LanguageLine Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated LanguageLine Solutions 3.1 out of 5 for work life balance, 2.6 for culture and values and 2.5 for career opportunities.

What are the top reviewed jobs at LanguageLine Solutions?

Interpreter (886) , Spanish Interpreter (248) , Interpreter/Translator (245) , Medical Interpreter (180) , Intérprete Bilingüe (119) , Over The Phone Interpreter (59) , Mandarin Interpreter (38) , Spanish Medical Interpreter (36) , Vietnamese Interpreter (23) , Project Manager (22) , All-call Interpreter (20) , Translator (19) , Arabic Interpreter (16) , Freelance Interpreter (14) , French Interpreter (13)

What are the pros of working at LanguageLine Solutions according to real employee reviews?

"Work from home and flexible" ((in 515 reviews)); "The training is good and complete." ((in 128 reviews)); "Flexible hours and really feel you are doing something good to assist people." ((in 63 reviews)); "Feels great to help people and the only satisfaction you get is when see people happy by the help they get." ((in 37 reviews)); "rewarding job (you get to help people and usually they're very appreciative)" ((in 23 reviews))

What are the cons of working at LanguageLine Solutions according to real employee reviews?

"low pay they earn roughly £3.99 per minute and pay interpreters 0.24 pence per minute ." ((in 370 reviews)); "No benefits / 401k and all" ((in 147 reviews)); "Poor management indeed." ((in 105 reviews)); "The salary was low but it was just a few hours so I though it would be a pretty light endeavor." ((in 96 reviews)); "No pay for time off." ((in 41 reviews))

What are the top reviewed LanguageLine Solutions locations?

Ciudad de México , Guadalajara , Monterrey , Ciudad Juarez , Cancún , Tijuana , Mérida , Puebla , León , Villahermosa , Aguascalientes , Toluca , Querétaro , Durango , Cholula , San Luis Potosí , Nogales , Veracruz , Tlalnepantla , Mexicali , Zapopan , Chihuahua , Pachuca , Cuernavaca , Morelia , Torreón , Hermosillo , La Paz , Iguala , Cuautitlán Izcalli

LanguageLine Solutions reviews

2.9

39% would recommend to a friend

(2,167 total reviews)

Simon Yoxon-Grant

37% approve of CEO

32% positive business outlook

Ratings by category

3.4

Diversity & inclusion

3.1

Work/Life balance

2.6

Culture & values

2.5

Senior management

2.5

Career opportunities

2.3

Compensation and benefits

LanguageLine Solutions has an employee rating of 2.9 out of 5 stars, based on 2,167 company reviews on Glassdoor which indicates that most employees have an average working experience there. The LanguageLine Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

1.0

Jun 13, 2023

Low wage no support

Spanish interpreter

Recommend

CEO approval

Business Outlook

Pros

The job is remote and you save money on gas.

Cons

They lied! They said that after the 6th month mark of employment that you would become an L4 (Medical Interpreter) I’ve been here 1 year and no advancement. The app is constantly crashing and disconnecting calls and they try to blame your service provider even after you’ve done everything possible on your end and they don’t pay you that time of app malfunction. You get back to back calls with very low wage while other interpreter languages get paid way more. Live chat staff majority of the time are no good help either most are located in Costa Rica HQ and Live Help won’t answer you during a call transfer a lot of the times, it’s happened multiple times. They also begin to assign you days off during the week. Do not recommend.

LanguageLine Solutions Response

3y

Our interpreters are the core and meet the industry’s highest standards, earning the privilege to interpret for our clients and the communities they serve. LLS uses a strict standard of call handling protocol that has been refined over the past 41 years and has been validated by numerous outside agencies. Promotions are based on business needs and interpreter skillset. After doing an extensive evaluation of our pay and benefits in comparison to other employers in our business, we find that our compensation and benefits, while not above average, are consistent with the industry. Please note we regularly review industry compensation. Additionally, we have many other resources available to support you with technical issues. If you would like to discuss further, please email interpretercommunications@languageline.com.

1.0

Mar 30, 2023

Terrible company

Interpreter/translator

Recommend

CEO approval

Business Outlook

Pros

Nothing except you can work from home

Cons

Extremely LOW pay to have to learn all medical terminology for $20 per hour after working for 4 years! Don’t waste your time find a more rewarding career!! Like Starbucks pay stocks options and you get paid $21 per hour without having to deal with crazy sick patients and rude clients who disrespect you very often!!! My advice is stay away don’t waste your time absolutely NOT WORTH it period!

LanguageLine Solutions Response

3y

LanguageLine is an Award-Winning communications company enabled by technology. We are human at our core and our linguists are our heartbeat. They meet the industry’s highest standards, earning the privilege to interpret or translate for our clients and the communities they serve. Furthermore, LLS uses a strict standard of call handling protocol that has been refined over the past 41 years and has been evaluated and validated by numerous outside agencies. We wish you well in your future endeavors.

1.0

Sep 30, 2022

low ball

Online interpreter

Recommend

CEO approval

Business Outlook

Pros

a part-time job that you can have on the side; if you speak a language fluently, it usually does not require too much of your intellect nor energy (although things can get stressful and tiring at times, and there are some difficult calls that require focus, patience, and composure). I can't imagine someone would want to work full-time for LLS or treat it as their career. No opportunities for growth, for collaboration, for making any connections with co-workers, or even speaking to your supervisor. In fact, you don't have a supervisor. At best you can talk to some AI/ computer. Or create some ridiculous support tickets whenever you need to sneeze...

Cons

Very low pay and practically no benefits. No vacation. You pay for your own internet connection, you have to work on holidays without extra pay, and you have to spend hours/ fill in tons of paperwork if you want to take any, unpaid, time off.

LanguageLine Solutions Response

3y

Thank you for taking the time to provide your feedback. We are always striving to be better for the employees who are LanguageLine’s core. We have many resources including a team of managers available to support and help our interpreters grow and be successful. After doing an extensive evaluation of our pay and benefits in comparison to other employers in our business, we find that our compensation and benefits while not above average, are consistent with the industry. Please note we regularly review industry compensation. If you would like to discuss further, please email interpretercommunications@languageline.com.

Viewing 412 - 414 of 2,167 Reviews

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