Is LanguageLine Solutions a good company to work for?

LanguageLine Solutions has an overall rating of 2.9 out of 5, based on over 3,054 reviews left anonymously by employees. This rating has decreased by 6% over the last 12 months. 39% of employees would recommend working at LanguageLine Solutions to a friend and 32% have a positive outlook for the business. The best reviews about LanguageLine Solutions have been left by employees working as Intérprete Bilingüe Medico L4 , Intérprete Médico Bilingue and Spanish Interpreter .

Does LanguageLine Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, LanguageLine Solutions employees rate their compensation and benefits as 2.3 out of 5. Find out more about salaries and benefits at LanguageLine Solutions. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at LanguageLine Solutions?

39% of LanguageLine Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated LanguageLine Solutions 3.1 out of 5 for work life balance, 2.6 for culture and values and 2.5 for career opportunities.

What are the top reviewed jobs at LanguageLine Solutions?

Interpreter (887) , Spanish Interpreter (248) , Interpreter/Translator (245) , Medical Interpreter (180) , Intérprete Bilingüe (119) , Over The Phone Interpreter (59) , Mandarin Interpreter (38) , Spanish Medical Interpreter (36) , Vietnamese Interpreter (23) , Project Manager (22) , All-call Interpreter (20) , Translator (19) , Arabic Interpreter (16) , Freelance Interpreter (14) , French Interpreter (13)

What are the pros of working at LanguageLine Solutions according to real employee reviews?

"Like ability to work from home and flexible hours" ((in 520 reviews)); "The training is good and complete." ((in 130 reviews)); "Flexible hours and really feel you are doing something good to assist people." ((in 62 reviews)); "Feels great to help people and the only satisfaction you get is when see people happy by the help they get." ((in 34 reviews)); "rewarding job (you get to help people and usually they're very appreciative)" ((in 21 reviews))

What are the cons of working at LanguageLine Solutions according to real employee reviews?

"low pay they earn roughly £3.99 per minute and pay interpreters 0.24 pence per minute ." ((in 368 reviews)); "No benefits / 401k and all" ((in 143 reviews)); "Poor management indeed." ((in 99 reviews)); "The salary was low but it was just a few hours so I though it would be a pretty light endeavor." ((in 93 reviews)); "No pay for time off." ((in 36 reviews))

What are the top reviewed LanguageLine Solutions locations?

Ciudad de México , Guadalajara , Monterrey , Ciudad Juarez , Cancún , Tijuana , Mérida , Puebla , León , Villahermosa , Aguascalientes , Toluca , Querétaro , Durango , Cholula , San Luis Potosí , Nogales , Veracruz , Tlalnepantla , Mexicali , Zapopan , Chihuahua , Pachuca , Cuernavaca , Morelia , Torreón , Hermosillo , La Paz , Iguala , Cuautitlán Izcalli

LanguageLine Solutions reviews

2.9

39% would recommend to a friend

(2,167 total reviews)

Simon Yoxon-Grant

37% approve of CEO

32% positive business outlook

Ratings by category

3.4

Diversity & inclusion

3.1

Work/Life balance

2.6

Culture & values

2.5

Senior management

2.5

Career opportunities

2.3

Compensation and benefits

LanguageLine Solutions has an employee rating of 2.9 out of 5 stars, based on 2,167 company reviews on Glassdoor which indicates that most employees have an average working experience there. The LanguageLine Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

1.0

Jul 25, 2024

A very bad company, with unprofessional HR and Hiring people

Language interpreter spanish

Recommend

CEO approval

Business Outlook

Pros

None I saw and from what co-workers said. If you want earn a living salary and can talk whole day, tolerate rude people.

Cons

Nothing good. This company tried to tell you good things when you joined them. The recruiter acted like a nice person but they are not nice when problem happen or will be willing to help. The recruiter can raise her voice too. For HR, when you ask them questions, they will tell you - this is the rule and do not admit they were wrong if there is problem. HR and Recruiter not professional and helpful at all. Even you work hard, work well, who cares. Low pay for the job. Back to back calls with ZERO second or a few second. Day end, you get throadache, earache. Plus, clients can raise voice and see you as inferior. You will be monitored by a supervisor without you knowing it when. Benefits almost same as zero. The company is sinking and sure will be replaced with a much better company just in a few years.

LanguageLine Solutions Response

1y

LanguageLine is an award-winning communications company powered by advanced technology. At our core, we value humanity, with our linguists being the heartbeat of our operations. They uphold the industry’s highest standards, earning the privilege to interpret and translate for our clients and the communities they serve. Additionally, LanguageLine adheres to a stringent call-handling protocol that has been meticulously refined over the past 42 years and validated by numerous external agencies. We regret that you are not finding the support you need. For further discussion, please email interpretercommunications@languageline.com.

1.0

Jun 27, 2024

Suck experience

Mandarin interpreter/translator

Recommend

CEO approval

Business Outlook

Pros

There is no pros, they pretend to be professional but only try to waste your time

Cons

They have a stupid evaluation process and accusing me can’t speak mandarin. As a formal radio station host back in China, I feel insulted, and ridiculous. They hire someone who really cannot speak mandarin, according to my past experience in court with them. The recruiters are very mean, rude and want to fool you and waste your time, just play their little power in their hands. Do not apply to this company. It sucks

LanguageLine Solutions Response

2y

Thank you for taking the time to leave a review. LanguageLine has many partner relationships in the industry, and we appreciate all of them. Your employment relationship was with one of our partners and not directly with LanguageLine. We would encourage you to reach out to them directly and share your feedback.

2.0

Sep 5, 2023

Subpar pay and benefits, enjoyable work

Interpreter

Recommend

CEO approval

Business Outlook

Pros

WFH, decent training for the most part (though the trainers did not show up on time on three different occasions, we had to wait for an hour). The interpreting work itself is great for myself, I am learning a lot and have a sense of being useful, needed, helpful.

Cons

Low pay, subpar benefits, no federal holidays, non-transparent communication, punitive environment, cheap computers, Internet explorer is the choice of a browser in 2023, they can cancel your scheduled work the last minute (so you can't plan ahead and you do not get paid once they cancel your shift), the reimbursements differ amongst the interpreters, so any talk about the wages is strongly discouraged on their internal chat platform, and on and on.

LanguageLine Solutions Response

2y

Thank you for taking time to leave a review. As a “Great Place to Work” we are always looking for ways to improve our interpreter’s experiences. After doing an extensive evaluation of our pay and benefits in comparison to other employers in our business, we find that our compensation and benefits are consistent with the industry. We regularly review industry compensation. Additionally, we have many other resources available to support you with equipment and technical issues. If you would like to discuss further, please email interpretercommunications@languageline.com.

Viewing 448 - 450 of 2,167 Reviews

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