Is LanguageLine Solutions a good company to work for?

LanguageLine Solutions has an overall rating of 2.9 out of 5, based on over 3,049 reviews left anonymously by employees. This rating has decreased by 6% over the last 12 months. 39% of employees would recommend working at LanguageLine Solutions to a friend and 33% have a positive outlook for the business. The best reviews about LanguageLine Solutions have been left by employees working as Intérprete Bilingüe Medico L4 , Intérprete Médico Bilingue and Spanish Interpreter .

Does LanguageLine Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, LanguageLine Solutions employees rate their compensation and benefits as 2.4 out of 5. Find out more about salaries and benefits at LanguageLine Solutions. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at LanguageLine Solutions?

39% of LanguageLine Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated LanguageLine Solutions 3.1 out of 5 for work life balance, 2.6 for culture and values and 2.5 for career opportunities.

What are the top reviewed jobs at LanguageLine Solutions?

Interpreter (885) , Spanish Interpreter (248) , Interpreter/Translator (245) , Medical Interpreter (180) , Intérprete Bilingüe (119) , Over The Phone Interpreter (59) , Mandarin Interpreter (38) , Spanish Medical Interpreter (36) , Project Manager (22) , Vietnamese Interpreter (22) , All-call Interpreter (20) , Translator (19) , Arabic Interpreter (16) , Freelance Interpreter (14) , French Interpreter (13)

What are the pros of working at LanguageLine Solutions according to real employee reviews?

"Like ability to work from home and flexible hours" ((in 523 reviews)); "The training is good and complete." ((in 130 reviews)); "Flexible hours and really feel you are doing something good to assist people." ((in 64 reviews)); "Feels great to help people and the only satisfaction you get is when see people happy by the help they get." ((in 41 reviews)); "rewarding job (you get to help people and usually they're very appreciative)" ((in 23 reviews))

What are the cons of working at LanguageLine Solutions according to real employee reviews?

"The pay is low and employees no longer have a "water cooler" portal to share their views and opinions." ((in 365 reviews)); "NO BENEFITS: you get an extremely limited insurance that will not cover you for anything." ((in 151 reviews)); "The salary was low but it was just a few hours so I though it would be a pretty light endeavor." ((in 101 reviews)); "Poor management indeed." ((in 101 reviews)); "No pay for time off." ((in 40 reviews))

What are the top reviewed LanguageLine Solutions locations?

Ciudad de México , Guadalajara , Monterrey , Ciudad Juarez , Cancún , Tijuana , Mérida , Puebla , León , Villahermosa , Aguascalientes , Toluca , Querétaro , Durango , Cholula , San Luis Potosí , Nogales , Veracruz , Tlalnepantla , Mexicali , Zapopan , Chihuahua , Pachuca , Cuernavaca , Morelia , Torreón , Hermosillo , La Paz , Iguala , Cuautitlán Izcalli

LanguageLine Solutions reviews

2.9

39% would recommend to a friend

(2,166 total reviews)

Simon Yoxon-Grant

37% approve of CEO

33% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.1

Work/Life balance

2.6

Culture & values

2.5

Senior management

2.5

Career opportunities

2.4

Compensation and benefits

LanguageLine Solutions has an employee rating of 2.9 out of 5 stars, based on 2,166 company reviews on Glassdoor which indicates that most employees have an average working experience there. The LanguageLine Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

1.0

Jan 18, 2018

Avoid at all costs. Until you want to work for a company that only care about it's bottom-line.

Interpreter

Recommend

CEO approval

Business Outlook

Pros

Working from home. And even that is cancelled out by the poor treatment you will receive from this company

Cons

This is the worst company that I 've ever worked for. The salary is an insult. All competent interpreters leave because an interpreter with little self-respect would never work for the low rates they propose. Hence, the company is stuck with interpreters with little to no experience and those who are desperate or do not know their self-worth.

1.0

Nov 3, 2017

Dissapointment

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

You will for sure get a lot of experience based on the amount of calls you get.

Cons

Terrible company to work for. Slave drivers. Only care about their bottom line. Unreasonable expectations. Be prepared to take a lot of calls. Every day is like going to a war zone. I have been working for the company almost 10 years and was very happy in the beginning. However, the past 2 years have been unbearable. There is no time to take a breath between calls. Employees are not respected or valued, neither is their expertise or experience.

LanguageLine Solutions Response

8y

Thank you for taking the time to write this review. I’m terribly sorry to hear that you are considering a change and that our efforts are not meeting your expectations. If you do decide to leave LanguageLine, I wish you the best of luck in your new role and hope you will find the environment you are seeking. However, I sincerely hope that it’s not too late and we can get your career at LanguageLine back on track. First, I encourage you to contact the IHD to discuss your specific situation with the calls you have coming in. This can be reviewed to see if it can be improved. Second, I hope that you will reach out to me and schedule an appointment so that we can discuss your concerns further. I am making an effort to seek feedback and connect on a more personal level with our interpreters. For now, please know I am thankful that you took the time to share your opinion. I and others will reflect upon it. I look forward to what I hope will be a conversation in the near future. I can be reached at swklein@languageline.com or 888-526-4546. Sincerely, Scott W. Klein, President and CEO, LanguageLine Solutions

1.0

Jan 4, 2017

Worst Company Ever

Interpreter

Recommend

CEO approval

Business Outlook

Pros

The only pro is to be able to work from home but the purpose is kind of defeated since they introduced video interpretation that is mandatory to preserve you job

Cons

Awful and unruly management practices, they treat you like a robot, under appreciated for our work, the people listening to your call quality do not even speak your language so it makes you wonder how can they accurately rate your calls, pay is mediocre, benefits are atrocious, you have to interact with clients that are very uneducated (wonder how they got a job in the first place), rude and belligerent. Management is always trying to find ways to cut your paycheck even if you have worked your hours. They are stingy, using unlawful tactics and procedures to discourage you. This company needs to get another class action filed against them for mistreating the employees.

Viewing 187 - 189 of 2,166 Reviews

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