Is TTEC a good company to work for?

TTEC has an overall rating of 3.3 out of 5, based on over 13,259 reviews left anonymously by employees. This rating has been stable over the past 12 months. 55% of employees would recommend working at TTEC to a friend and 47% have a positive outlook for the business. The best reviews about TTEC have been left by employees working as Customer Service Agent , Customer Service Representative and Agente Bilingue Call Center .

Does TTEC pay their employees well?

According to anonymously submitted Glassdoor reviews, TTEC employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at TTEC. This rating has been stable over the past 12 months.

How satisfied are employees working at TTEC?

55% of TTEC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated TTEC 3.2 out of 5 for work life balance, 3.3 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at TTEC?

Customer Service Representative (2405) , Customer Service Representative (CSR) (817) , Team Leader (165) , Licensed Insurance Agent (160) , Team Lead (151) , Insurance Agent (126) , Customer Service Agent (120) , Customer Service (113) , Sales Representative (100) , Technical Support Representative (97) , Fraud Analyst (86) , Customer Service Representative (CSR) II (83) , Customer Service (CSR) (78) , Talent Acquisition Specialist (78) , Trainer (78)

What are the pros of working at TTEC according to real employee reviews?

"Good work from home setting very flexible" ((in 969 reviews)); "The pay is good and the stress level is low and I like my hours." ((in 651 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 414 reviews)); "Culture is good and salalry also" ((in 226 reviews)); "Work environment is good and friendly" ((in 175 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 532 reviews)); "TTEC base salary is low and requirements to get your monthly bonus in sales commission are somewhat confusing" ((in 505 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 445 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 162 reviews)); "•Sometimes poor communication amongst colleagues." ((in 99 reviews))

What are employees saying about TTEC layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about TTEC layoffs and their outlook for job security at TTEC in 2026.

What are the top reviewed TTEC locations?

Ciudad de México , León , Guadalajara , Tijuana , Zapopan , Aguascalientes , Puebla , Tlalnepantla , Ixtapaluca , Tlaquepaque , Querétaro , Metepec , San Luis Potosí , Guanajuato , Mérida , Huixquilucan , Cuernavaca , Toluca , Monterrey , Centro

TTEC reviews

3.3

55% would recommend to a friend

(11,457 total reviews)

Kenneth D. Tuchman

60% approve of CEO

47% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (11,457 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

TTEC has an employee rating of 3.3 out of 5 stars, based on 11,457 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Recursos humanos industry (3.8 stars).

Reviews by job title

11K reviews

2.0

Sep 14, 2021

Run if the project is Bank of America

Customer service agent

Recommend

CEO approval

Business Outlook

Pros

TTEC is an okay company to work for. The pay is okay as far as being a work from home agent. When the benefits kick in as long as you remember to sign up every week until they finally kick in they are okay. You can earn PTO right away Depending on who it is some of the trainers and TLs are really cool to work under

Cons

System always crashing both the clients system and the time keeping system. All they care about is surveys and making sure agents stick to the script your actual performance and how you handle customers don't matter as long as you get the survey numbers and use the script. It can take forever to get answers to questions you want because its all online. Back to back calls all day with no break in between and you get yelled at and written up if you don't keep your call volume up and your call time down. Have to respond to customers on hold every two minutes even if the customer has been on hold for 45 minutes.

5.0

Sep 13, 2021

If you can pretend to be a human robot, you will work fine

Remote- work from home

Recommend

CEO approval

Business Outlook

Pros

Decent pay and desperate overtime pay makes great money. work from home, some equipment provided.

Cons

politics. training issues, the guidelines are not clear and what is expected can at time not be done with out you scrambling to either lie to customers so that you can meet the goals set by the company. the whole ownership mental thing is a bit much

TTEC Response

4y

Thank you for taking the time to give us your feedback. If you would like to share more about your experience, please visit www.ttecwehearyou.com

3.0

Sep 4, 2021

If you are looking for any job you can get your hands on, go for it

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

- Decent pay for entry level customer service - Paid Training - Flexible schedule - Benefits

Cons

- Outdated system - Lack of communication/help from management (main issue) - A lot of technical issues happen *Side note: I would include this last statement in the cons except you might receive a better instructor than I did, but from my experience during training I was put in a large group of people with only one instructor during training. The instructor was extremely rude and impatient with all of us. Granted, a lot of people to manage at one time is difficult. BUT she would write us up for asking questions. Her duty was to teach us, help us. Answering questions is apart of her job, and she would penalize us for questions. Yell at us if we didn't understand concepts. Would talk down/ belittle us. She was not a good instructor, but that doesn't mean you will be placed with the same one. And for that reason I will not say all of TTEC's instructors are poor. Just my experience with my specific instructor was.

Viewing 415 - 417 of 11,457 Reviews

Jobs at TTEC

Agente Bilingüe de Atención a Clientes – Inglés-Español

Bilingual Customer Service Agent – English-Spanish

Bilingual Service to Sales Agent – English-Spanish

Bilingual Customer Service Representative - Spanish–English

Ciudad de México

View job

Bilingual Technical Support Representative –English-Spanish

TTEC

TTEC reviews

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Reviews by job title

Run if the project is Bank of America

If you can pretend to be a human robot, you will work fine

If you are looking for any job you can get your hands on, go for it

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