TTEC reviews

3.3

55% would recommend to a friend

(11,457 total reviews)
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Kenneth D. Tuchman

60% approve of CEO

47% positive business outlook

TTEC has an employee rating of 3.3 out of 5 stars, based on 11,457 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Recursos humanos industry (3.8 stars).

Reviews by job title

11K reviews
1.0
Aug 24, 2021
Recommend
CEO approval
Business Outlook

Pros

- Remote - Some roles are above minimum wage - Some projects allow the use of a company computer - Company offered benefits (I don't recommend unless you can't get any better insurance)

Cons

- TTEC software is difficult to remove from personal PC so if you have to work for TTEC I recommend NOT USING TTEC SOFTWARE on your personal computer and ask for a company computer be sent. - Loss of hours AND change of schedule in the middle of projects and when transitioning between projects without even a days warning - Forced to use PTO instead of paying employees for hours/days lost due to the company's error outside of the employees control - Some leads don't provide actionable feedback to help improve metrics - EVERYTHING is done via a ticketing system - Company basically treats people like a number including the Benefits department - Varying results when contacting internal company support (ASD)

1.0
Jul 6, 2021
Recommend
CEO approval
Business Outlook

Pros

I have absolutely none because of their unfair practices and policies

Cons

It is a shame how this company when an agent has system issues, clearly to no fault of their own, this company would not pay the employee which is unfair. We have system issues daily and it is always a problem with their server. This posed a hardship on the employee when it is a company issue.

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TTEC Response
4y
Your TTEC experience matters to us. Please visit www.ttecwehearyou.com to give us more details.
1.0
Jun 30, 2021
Recommend
CEO approval
Business Outlook

Pros

Working from home. It's a paycheck.

Cons

No merit raises or increases in 4 years. TTEC's Values and mission statement are just propaganda. Lot's technical foreign labor. Job creator not in USA RIFF's almost every year. It's about saving money not about the technology.

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TTEC Response
4y
We value your honesty. Thank you for sharing your thoughts with us.
Viewing 418 - 420 of 11,457 Reviews

Glassdoor has 13,259 TTEC reviews submitted anonymously by TTEC employees. Read employee reviews and ratings on Glassdoor to decide if TTEC is right for you.