Is TTEC a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at TTEC have rated their employer with 3.2 out of 5 stars in 761 Glassdoor reviews. This is a lower than average score with the overall rating of TTEC employees being 3.3 out of 5 stars. Search open Customer Service Representative CSR Jobs at TTEC now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at TTEC .

Does TTEC pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at TTEC with 3.1 out of 5 stars based on 761 anonymously submitted employee reviews. This is 3.3% better than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries and benefits at TTEC .

What are the top reviewed jobs at TTEC?

Customer Service Representative (2399) , Customer Service Representative (CSR) (814) , Team Leader (165) , Licensed Insurance Agent (158) , Team Lead (151) , Insurance Agent (126) , Customer Service Agent (119) , Customer Service (113) , Sales Representative (99) , Technical Support Representative (97) , Fraud Analyst (86) , Customer Service Representative (CSR) II (83) , Customer Service (CSR) (78) , Talent Acquisition Specialist (78) , Trainer (78)

What are the pros of working at TTEC according to real employee reviews?

"Work from home is great" ((in 989 reviews)); "The pay is good and the stress level is low and I like my hours." ((in 634 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 413 reviews)); "Great Culture and Values." ((in 216 reviews)); "Work environment is good and friendly" ((in 167 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 531 reviews)); "TTEC base salary is low and requirements to get your monthly bonus in sales commission are somewhat confusing" ((in 494 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 439 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 161 reviews)); "I’ve encountered nasty and rude supervisors who usually would end up quitting only a few days later without any notice." ((in 97 reviews))

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TTEC

TTEC Customer Service Representative CSR reviews

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3.2

47% would recommend to a friend

(761 total reviews)

Kenneth D. Tuchman

55% approve of CEO

39% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.3

Culture & values

3.1

Work/Life balance

3.1

Compensation and benefits

2.9

Career opportunities

2.8

Senior management

Customer Service Representative (CSR) employees have rated TTEC with 3.2 out of 5 stars, based on 761 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. TTEC is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Recursos humanos industry (3.8 stars).

Ratings by demographic groups

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Reviews by job title

761 reviews

4.0

Apr 16, 2026

Nice place

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

It is good and relaxed. It is timely payments.

Cons

They are not going to give any urgent leaves. If you apply 2 months advance they give leave but when we are going to be sick, we don't know the date. Some people are very smart and worry you but because there is lot of team shuffling, it does pass. There is not much Growth so a lot of people drop. Rotational shifts is difficult. They should give quarterly shift timings atleast. Can't plan anything or attend Birthdays or family events because shift timings keep changing and we don't know whether to apply leave or wait. Life becomes very uncertain. Some toxic people are there every where but company has good culture overall.

TTEC Response

1mo

Thank you for sharing your feedback and for being part of TTEC. We’re glad to hear you appreciate the work environment and timely payments, as well as the overall culture. We also take note of your comments regarding leave processes, shift scheduling, growth opportunities, and team dynamics, as these insights are valuable in helping us continue to improve the employee experience. We appreciate you taking the time to leave a review and your contribution to the organization.

5.0

Mar 24, 2026

Great Company

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Very good culture and not toxic.

Cons

No negative experience so far.

TTEC Response

2mo

Thank you for sharing your feedback and for your time with TTEC. We’re glad to hear you’ve had a positive experience and enjoy our company culture. Your kind words mean a lot, and we appreciate your encouragement — we’ll continue striving to make TTEC a great place to work!

2.0

Feb 28, 2026

Not the worst. Definitely not the best.

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

If you need a job for 6 months I would do it just for the convenience of working from home.

Cons

The workload is not sustainable and the turnover is extremely high.

TTEC Response

3mo

Thank you for sharing your feedback. We’re glad you’ve found value in the flexibility of working from home. We also take your comments about workload, turnover, and training seriously — feedback like yours helps us identify ways to better support our employees and improve the onboarding experience. We appreciate your input and wish you continued growth in your role.

Viewing 7 - 9 of 761 Reviews

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