Is Firstsource Solutions a good company to work for as a Manager?

Manager professionals working at Firstsource Solutions have rated their employer with 4.1 out of 5 stars in 31 Glassdoor reviews. This is an average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Manager Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Manager interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Manager employees well?

Manager professionals rate their compensation and benefits at Firstsource Solutions with 2.4 out of 5 stars based on 31 anonymously submitted employee reviews. This is 45.2% worse than the company average rating for salary and benefits. Find out more about Manager salaries at Firstsource Solutions.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (78) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (55)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 134 reviews)); "good work environment and supportive" ((in 121 reviews)); "Good work culture and balancing work life" ((in 101 reviews)); "work life balance is good" ((in 95 reviews)); "Work from home , good" ((in 95 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 179 reviews)); "Unorganized and chaotic at times pay is low" ((in 153 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 52 reviews)); "No job security and communication with HR's will be very worst." ((in 36 reviews)); "communication is poor" ((in 19 reviews))

Firstsource Solutions Manager reviews

4.1

72% would recommend to a friend

(31 total reviews)

Ritesh Idnani

75% approve of CEO

82% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Manager employees have rated Firstsource Solutions with 4.1 out of 5 stars, based on 31 company reviews on Glassdoor. This indicates that most Manager professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Manager professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

31 reviews

2.0

Jan 10, 2024

Growth stagnancy

Manager

Recommend

CEO approval

Business Outlook

Pros

Relaxed environment, not really much going on

Cons

not focused on improvement, not focused on target based learning.

Firstsource Solutions Response

1y

Thank you so much for taking the time to leave us feedback. We are glad to hear that you find our work environment relaxed. Creating a comfortable and stress-free atmosphere is important to us. We have enhanced our training programs in implementing clearer, target-based learning objectives & our training programs are designed with clear goals in mind, aimed at equipping our employees with the skills and knowledge necessary to succeed. By focusing on objective-driven training, we aim to better support our employees' professional growth and overall effectiveness in their roles.

5.0

Jan 4, 2024

Good

Manager

Recommend

CEO approval

Business Outlook

Pros

Very good work life balance and employee -employer relationship

Cons

None that I came across

Firstsource Solutions Response

2y

Thank you so much for taking the time to leave us feedback. We're thrilled to hear that our employees appreciate the excellent work-life balance and strong employee relationships at our company. We ensure that our employees feel valued, respected, and supported in their professional and personal lives. Thank you for acknowledging our efforts

4.0

Aug 21, 2023

Good

Manager

Recommend

CEO approval

Business Outlook

Pros

Good awesome enjoyed supportive growth

Cons

Nothing, all good, no issues good place to work. Time

Viewing 7 - 9 of 31 Reviews

Jobs at Firstsource Solutions

Bilingual call center representative (2 Days Off)

Collections call center representative (2 Days Off)

Collections Representative