Is Firstsource Solutions a good company to work for as a Manager?

Manager professionals working at Firstsource Solutions have rated their employer with 4.1 out of 5 stars in 31 Glassdoor reviews. This is an average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Manager Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Manager interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Manager employees well?

Manager professionals rate their compensation and benefits at Firstsource Solutions with 2.4 out of 5 stars based on 31 anonymously submitted employee reviews. This is 45.2% worse than the company average rating for salary and benefits. Find out more about Manager salaries at Firstsource Solutions.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (78) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (55)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 134 reviews)); "good work environment and supportive" ((in 121 reviews)); "Good work culture and balancing work life" ((in 101 reviews)); "work life balance is good" ((in 95 reviews)); "Work from home , good" ((in 95 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 179 reviews)); "Unorganized and chaotic at times pay is low" ((in 153 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 52 reviews)); "No job security and communication with HR's will be very worst." ((in 36 reviews)); "communication is poor" ((in 19 reviews))

Firstsource Solutions Manager reviews

4.1

72% would recommend to a friend

(31 total reviews)

Ritesh Idnani

75% approve of CEO

82% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (31 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Manager employees have rated Firstsource Solutions with 4.1 out of 5 stars, based on 31 company reviews on Glassdoor. This indicates that most Manager professionals have an excellent working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Manager professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

31 reviews

3.0

Aug 15, 2023

Nice company

Manager

Recommend

CEO approval

Business Outlook

Pros

Very growth for future prospect

Cons

Loads of work and stress

Firstsource Solutions Response

2y

Thank you so much for taking the time to leave us feedback. We are thrilled to provide a work environment that offers excellent growth opportunities for future prospects. We understand the importance of career development and strive to empower our employees to reach their full potential. We recognize that excessive stress can impact both personal well-being and job performance. We are dedicated to ensuring that our employees have the opportunity to advance in their careers while maintaining a healthy work-life balance. Our commitment is to find a balance that allows for growth without overwhelming our employees. We will actively assess workloads, provide the necessary resources, and implement strategies to mitigate stress factors..

5.0

Jun 1, 2023

Excellent Company to Start Career & grow

Manager

Recommend

CEO approval

Business Outlook

Pros

Work-life balance, Flexible Timings and Culture

Cons

Leadership groupism, Office politics, Distribution of work amongst employees

Firstsource Solutions Response

3y

Thank you for taking the time to leave a review. We are dedicated to fostering a work environment that promotes work-life balance, offers flexibility and nurtures a positive culture . We believe that regular and meaningful interactions with our employees can help establish trust, promote engagement, and address any concerns or issues that may arise. We are committed to increasing our efforts in connecting with our employees through various initiatives, such as team-building activities, town hall meetings, regular check-ins, and feedback sessions. We encourage you to discuss this with your Manager and HR Manager. We will be happy to support you.

3.0

Sep 26, 2022

Good

Manager

Recommend

CEO approval

Business Outlook

Pros

Work environment is very good

Cons

People who manage aren't good

Viewing 10 - 12 of 31 Reviews

Jobs at Firstsource Solutions

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