Is Firstsource Solutions a good company to work for as a Customer Experience/Sales Advisor?

Customer Experience/Sales Advisor professionals working at Firstsource Solutions have rated their employer with 3.2 out of 5 stars in 31 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Customer Experience/Sales Advisor Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Customer Experience/Sales Advisor interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Customer Experience/Sales Advisor employees well?

Customer Experience/Sales Advisor professionals rate their compensation and benefits at Firstsource Solutions with 2.9 out of 5 stars based on 31 anonymously submitted employee reviews. This is 26.9% worse than the company average rating for salary and benefits. Find out more about Customer Experience/Sales Advisor salaries at Firstsource Solutions.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (326) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (144) , Customer Service Associate (126) , Senior Associate (99) , Senior CSA (72) , Senior Analyst (71) , Associate (68) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Claims Examiner (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 137 reviews)); "good work environment and supportive" ((in 122 reviews)); "Flexible schedule, work from home" ((in 96 reviews)); "Good work culture and balancing work life" ((in 94 reviews)); "work life balance is good" ((in 88 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary less and increament" ((in 173 reviews)); "Unorganized and chaotic at times pay is low" ((in 152 reviews)); "This is mostly due to poor training and poor support once they are on the phones." ((in 80 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 45 reviews)); "No job security and communication with HR's will be very worst." ((in 38 reviews))

Firstsource Solutions Customer Experience/Sales Advisor reviews

3.2

53% would recommend to a friend

(31 total reviews)

Ritesh Idnani

Not enough data to show CEO approval

42% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Experience/Sales Advisor employees have rated Firstsource Solutions with 3.2 out of 5 stars, based on 31 company reviews on Glassdoor. This indicates that most Customer Experience/Sales Advisor professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Experience/Sales Advisor professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

31 reviews

3.0

Jun 14, 2023

Experience

Customer experience advisor (remote)

Recommend

CEO approval

Business Outlook

Pros

- The opportunity to work from home

Cons

- Pay is the national minimum wage.

Firstsource Solutions Response

3y

Thank you for your feedback. We are happy to hear you enjoyed the flexibility to work from home and hope this was beneficial. We do offer a competitive pay scheme with bonuses on top of the base pay rate. Please speak to your team leader or HR rep to find out more.

3.0

Feb 27, 2023

Fine

Customer experience advisor

Recommend

CEO approval

Business Outlook

Pros

The work is fine most days

Cons

The systems are horrible and they don't care about their staff

5.0

Jan 16, 2023

Positive work culture and great work life balance

Customer experience advisor

Recommend

CEO approval

Business Outlook

Pros

2 * 15 minutes break One 30 minutes break. And flexibility to change shift Work from home

Cons

Calling customer after 7.30 should be avoided

Viewing 4 - 6 of 31 Reviews

Jobs at Firstsource Solutions

Bilingual call center representative - Collections (2 Days Off)

Collections call center representative (2 Days Off)