Is Firstsource Solutions a good company to work for as a Customer Experience/Sales Advisor?

Customer Experience/Sales Advisor professionals working at Firstsource Solutions have rated their employer with 3.2 out of 5 stars in 31 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Customer Experience/Sales Advisor Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Customer Experience/Sales Advisor interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Customer Experience/Sales Advisor employees well?

Customer Experience/Sales Advisor professionals rate their compensation and benefits at Firstsource Solutions with 2.9 out of 5 stars based on 31 anonymously submitted employee reviews. This is 26.9% worse than the company average rating for salary and benefits. Find out more about Customer Experience/Sales Advisor salaries at Firstsource Solutions.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (126) , Senior Associate (106) , Senior Analyst (72) , Senior CSA (72) , Associate (68) , Analyst (67) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (55)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 142 reviews)); "good work environment and supportive" ((in 117 reviews)); "Can work from home if quality is good." ((in 97 reviews)); "Good work culture and learning" ((in 96 reviews)); "work life balance is good" ((in 90 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 177 reviews)); "Unorganized and chaotic at times pay is low" ((in 163 reviews)); "The training is horrible, system trouble CONSTANTLY, you have to clock out when their systems go down." ((in 77 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 49 reviews)); "No job security and communication with HR's will be very worst." ((in 39 reviews))

Firstsource Solutions Customer Experience/Sales Advisor reviews

3.2

53% would recommend to a friend

(31 total reviews)

Ritesh Idnani

Not enough data to show CEO approval

42% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (31 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Experience/Sales Advisor employees have rated Firstsource Solutions with 3.2 out of 5 stars, based on 31 company reviews on Glassdoor. This indicates that most Customer Experience/Sales Advisor professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Experience/Sales Advisor professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

31 reviews

4.0

Jun 11, 2021

Above average call centre

Customer experience advisor

Recommend

CEO approval

Business Outlook

Pros

Working from home available. 1 hour lunch. 3 15 minute breaks. Nice computer provided

Cons

Minimum wage. Things can change in the drop of a hat and you just have to go with it. I didn’t mind but I know I worked with people with anxiety that freaked with it

1.0

Jan 26, 2021

Only work here if you have no other choice

Customer experience advisor

Recommend

CEO approval

Business Outlook

Pros

3 days off Will make you appreciate literally any other job

Cons

Min wage regardless of knowledge, experience and time served at company Management can be unhelpful especially with technical advice, will more than likely tell you to check the system for a answer which is useless, a lot of links are broken Operational management probably won't have time to break breath to you Long shifts listening to negativity for almost the full day Little to no opportunity within company Unrealistic targets, people wait months for their broadband to be installed, they still expect you to get a good survey from this Management will be about the call centre on their phones scrolling through social media but if you take your phone out expect to see HR over it HR take pictures of giving employees alcohol with account numbers in the background breaching DPA Training does not prepare of half of what you deal with daily

3.0

Jan 14, 2021

job was mixed

Customer experience advisor

Recommend

CEO approval

Business Outlook

Pros

permanency, good pay, group work, ability to book holidays in advance

Cons

management being clicky, picking over little things, no home-work life balance, long hours

Viewing 13 - 15 of 31 Reviews

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