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Firstsource Solutions

Engaged Employer

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,189 total reviews)
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Ritesh Idnani

90% approve of CEO

83% positive business outlook

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,189 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

4K reviews
1.0
Jun 21, 2013
Recommend
CEO approval
Business Outlook

Pros

Some of the managers are fairly nice and clearly don't like the job very much either. Management and HR are so disorganised, so many new staff are hired and so many leave each month - that for the most part its pretty easy to just keep your head down and get on with the job as well or as badly as you feel like.

Cons

Some of the managers (and others in positions of some sort of authority) are deliberately not very helpful, and a few, really need to learn how to speak to people in a civilised manner. Company refuses to provide written terms and conditions of employment (or rather, ignores repeated requests to). Make deductions from wages and/or fail to pay bonuses, usually with little explanation. They're threatening to once again stop paying staff for 'unplanned breaks' (ie. going to the toilet). At least they're warning us this time I suppose, the first I knew about it last time was when a notice went up saying that 'unplanned breaks' had been reintroduced. This rule isn't the only one that is seemingly 'subject to change' as far as this company is concerned. Trying to change shifts or book holidays can be an absolute nightmare. If there aren't enough 'hours' they simply won't do it and would rather you not be able to get home from work rather than let you finish half hour early to catch the train (if there's engineering work on and a later train has been cancelled that night). Poor pay (minimum wage) despite long hours with little downtime - combine this with being treated like dirt and it doesn't make for a particularly great job.

2.0
Feb 27, 2024
Recommend
CEO approval
Business Outlook

Pros

Working from home is a plus

Cons

Poor organization and communication Unrealistic expectations

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Firstsource Solutions Response
2y
We appreciate your feedback. We are glad to hear that you enjoyed the overall benefit of your work from home position. We're sorry to hear about your displeasure regarding our organization structure. As we value the work of our Firstsourcers, we aim to provide our employees with a space that encourages a digital first growth mindset in a space that is accountable and organized. Thank you again for your response. We are happy to incorporate any feedback we can when evaluating our process in the future.
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Glassdoor has 4,297 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.