employer cover photo
employer logo
employer logo

Firstsource Solutions

Engaged Employer

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,189 total reviews)
avatar

Ritesh Idnani

90% approve of CEO

83% positive business outlook

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,189 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

4K reviews
1.0
Dec 9, 2023
Recommend
CEO approval
Business Outlook

Pros

Decent colleagues who were lovely people

Cons

Firstly they will rip you off with a week's pay as they get paid fortnightly they'll start you in the in between and you"ll work 3 weeks but get paid for two. Even upon leaving you won't get the week back. The team leaders are week with no management skills so cannot support the employees and have no control over the staff so you can't hear the customer on the phone because of the noise. No standards of professionalism whatsoever so steer clear.

avatar
Firstsource Solutions Response
2y
Thank you for sharing your review. While we're glad to hear that you enjoyed working with our colleagues, we are sorry to hear that your experience with our pay structure and team leaders was not positive. We apologize if there was any confusion about our pay period and the timing of your first pay. We strive to ensure that our employees are compensated fairly for their work and that there are clear expectations around pay. We do understand the importance of effective management and support for our employees, so we continually review our management practices to ensure that our team leaders are providing the necessary guidance, support, and praise to their teams, and that they themselves are getting the appropriate training.
3.0
Dec 8, 2023
Recommend
CEO approval
Business Outlook

Pros

Non-phone, good training, easy job

Cons

Inconsistency when dealing with clients, sent home early with no pay, “mandatory” weekend overtime with short notice, could not reach HR after being laid-off

avatar
Firstsource Solutions Response
2y
Hello, Thank you for sharing your feedback. We are happy to hear that the workload provided to you seemed manageable and focus oriented with a satisfactory training program. We are sorry to hear about your experience within your role. Although we aim to provide transparency with client demands and work requirements, we understand that issues may arise on the job that can seem overwhelming. As we take each concern regarding the overall wellness of our employees seriously, we hope that you voiced these concerns to your HR team for assistance. Your insight will assist us when inspecting and improving our process in the future. Thank you again, We wish you the best in your endeavors.
Viewing 106 - 108 of 4,189 Reviews

Glassdoor has 4,297 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.