Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 8% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (324) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (143) , Customer Service Associate (123) , Senior Associate (94) , Senior CSA (72) , Senior Analyst (69) , Associate (67) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Process Leader (56) , Customer Service Representative (CSR) (55) , Claims Examiner (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 140 reviews)); "Good work environment and Colleagues" ((in 112 reviews)); "Can work from home if quality is good." ((in 99 reviews)); "Good work culture and balancing work life" ((in 91 reviews)); "work life balance is good" ((in 87 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"less salary and more work which force people to leave this company" ((in 169 reviews)); "Unorganized and chaotic at times pay is low" ((in 152 reviews)); "This is mostly due to poor training and poor support once they are on the phones." ((in 80 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 49 reviews)); "No job security and communication with HR's will be very worst." ((in 38 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

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Firstsource Solutions

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,189 total reviews)

Ritesh Idnani

90% approve of CEO

83% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.0

Culture & values

4.0

Senior management

4.0

Career opportunities

3.9

Work/Life balance

3.8

Compensation and benefits

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,189 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

2.0

Oct 20, 2023

Unreliable set pay

Claims examiner

Recommend

CEO approval

Business Outlook

Pros

Easy onboarding, potential to make decent money

Cons

System issues interfering with claims processing which is how examiners are paid. Per claim.

Firstsource Solutions Response

Thank you for sharing your feedback. We are excited to hear that your onboarding and introduction into our organization was a pleasant experience. We aim to provide employees with a knowledge base of the many growth opportunities available to them in their journey with the organization. We understand how important it is to maintain high functioning systems and are sorry to hear about your experience with yours. We, along with our talented technical support team, are committed to providing quick and efficient support to help regulate challenges within our highly technological industry and are continuously reviewing feedback like yours to effectively navigate real time solutions to improve our employees' system experiences. We appreciate you taking the time to share your thoughts.

1.0

Sep 10, 2023

An abysmal company to work for

Data entry clerk

Recommend

CEO approval

Business Outlook

Pros

Decent PTO Weekends off Steady schedule

Cons

Last-minute mandatory overtime (we’re talking maybe an hour’s notice). No work/homelife balance Difficult if you have children especially those in childcare Very little leniency with bad weather causing lateness etc Very low salary with little room for advancement, if any

Firstsource Solutions Response

Thank you so much for taking the time to leave us feedback. We value your input and understand the importance of work-life balance, especially for employees with family responsibilities. We understand that last-minute mandatory overtime can disrupt work-life balance and will continuosly work on better communication and planning to minimize such situations. We're committed to fair compensation and career growth opportunities, which is why we assess our salary structures regularly and aim to create clearer paths for advancement to address concerns like yours.

1.0

Oct 21, 2022

Pathetic Pay

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Work from home is okay

Cons

Minimum wage for the Giffgaff campaign. Firstsource and Giffgaff are happy to collect awards, but fail to properly reward the labour of the people who got them those rewards. Discussions of pay rises are always shut down, bonuses are hard to get, they don't care about their workers and refuse to engage with them to help them stay alive in the cost of living crisis

Viewing 109 - 111 of 4,189 Reviews

Jobs at Firstsource Solutions

Sales Executive Call Center (Bilingual, Collections)

Bilingual Collections Agent (Experience Needed)

Collections Representative

Bilingual call center representative - Collections (2 Days Off)

Customer Care/Collections Representative

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Ratings by category

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Unreliable set pay

An abysmal company to work for

Pathetic Pay

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