Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 8% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (324) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (143) , Customer Service Associate (123) , Senior Associate (94) , Senior CSA (72) , Senior Analyst (69) , Associate (67) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Process Leader (56) , Customer Service Representative (CSR) (55) , Claims Examiner (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 139 reviews)); "Good work environment and Colleagues" ((in 116 reviews)); "Good work culture and learning" ((in 93 reviews)); "Work from home and flexible shifts" ((in 92 reviews)); "work life balance is good" ((in 87 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 177 reviews)); "Unorganized and chaotic at times pay is low" ((in 156 reviews)); "I became a Team Leader and received no training and little guidance on what I should do in certain situations that I wasn’t prepared for." ((in 80 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 47 reviews)); "No job security and communication with HR's will be very worst." ((in 39 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

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Firstsource Solutions

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,189 total reviews)

Ritesh Idnani

90% approve of CEO

83% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.0

Culture & values

4.0

Senior management

4.0

Career opportunities

3.9

Work/Life balance

3.8

Compensation and benefits

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,189 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

1.0

Apr 3, 2022

Poor Salary, Internal Politics, Unprofessional Management

Team leader

Recommend

CEO approval

Business Outlook

Pros

None that I can think of

Cons

Low salary, micromanagement, internal politics are rife, numerous cases lodged through employment tribunals with these guys

Firstsource Solutions Response

Thank you for leaving a review. I’m sorry to hear your time with us was not a happy one. We work hard to provide a fair and equitable working environment where every colleague is valued and respected, and rewarded for their contribution. Your comments elude to some serious issues, and I would like the opportunity to explore these further. I invite you to contact the local HR Team who will listen to your comments and act with the strictest confidence. I do hope you’ll take the opportunity to get in touch. Either way, I wish you good luck in your future career.

1.0

Mar 23, 2022

Don’t work here

Customer service advisor

Recommend

CEO approval

Business Outlook

Pros

None terrible place to work

Cons

Late nights and early mornings for a poor wage

1.0

Mar 16, 2022

Good company - bad culture

Management

Recommend

CEO approval

Business Outlook

Pros

The people that work there

Cons

UK company is unable to make decisions - decisions are made from the Leadership team and fed down regardless if they work in UK.

Firstsource Solutions Response

Thank you for your review. As a global company with representation across a number of geographies it is sometimes difficult to adopt a one size fits all approach. The UK leadership team work well with those in other parts of the group to ensure that what we deliver is fit for purpose in the UK market, and where that’s not the case, we adapt things to make them fit better. We’re sorry you felt that this wasn’t the case, and that you’ve chosen to leave us. We wish you all the very best in your future career.

Viewing 115 - 117 of 4,189 Reviews

Jobs at Firstsource Solutions

Sales Executive Call Center (Bilingual, Collections)

Bilingual Collections Agent (Experience Needed)

Collections Representative

Customer Care/Collections Representative

Bilingual call center representative - Collections (2 Days Off)

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Firstsource Solutions

Firstsource Solutions reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Poor Salary, Internal Politics, Unprofessional Management

Don’t work here

Good company - bad culture

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