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Firstsource Solutions

Engaged Employer

Firstsource Solutions reviews

4.1

83% would recommend to a friend

(4,189 total reviews)
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Ritesh Idnani

90% approve of CEO

83% positive business outlook

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,189 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

4K reviews
1.0
Jul 27, 2021
Recommend
CEO approval
Business Outlook

Pros

Costa coffee served in the canteen

Cons

'Who you know' environment. Many people doing work above their pay grade and then the job being given to a manager's friend or relative when a position is available. Zero support in regards to mental health issues, with many people developing depression/anxiety whilst working for the company. Bonus scheme constantly being changed, so bonus near impossible to get. When new incentives are released, teams will randomly be switched campaigns so they can't take part.

1.0
Jun 18, 2021
Recommend
CEO approval
Business Outlook

Pros

It's a Job, not much else

Cons

All staff are treated like school-leavers Team Leaders are not appointed by reason of their ability to manage or proficiency at their jobs but by their ability to flirt with and brownose senior managers . Fortunately, being older than most of the managers, I wasn't subjected to the constant bullying of younger employees. Many reduced to tears or just quit the job. Nobody dared speak up about it for fear of being sacked themselves. I hadn't worked in the financial sector previously and found it hard to believe that such behaviour was tolerated. Pay is dreadful, unless you're one of the chosen few who'll be invited to work overtime at triple time. The office is awful, with little natural light and the area is unsafe after dark - actually it's unsafe during the day too but at least there's more people about.

1.0
Jun 5, 2021
Recommend
CEO approval
Business Outlook

Pros

Friendly employees and staff members

Cons

Awful environment, unnecessary pressure, minimum wage

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Firstsource Solutions Response
5y
Thanks for writing in. We are saddened to know that your experience with us was less than positive. Our commitment is driven by our 'Employee First' culture and we strive hard to provide an enabling work environment for all our employees. We understand that some days are great and everyone is happy, and other days could be complex - which is why we work hard to make sure employees are well supported on the floor and off. We are committed to giving Firstsourcers excellent compensation and benefits and have a team that continually reviews them to be at par with market standards. We wish you had spoken about your concerns to someone in Human Resources Team or your Business Leader during your tenure with us. Wishing you well with your future endeavours.
Viewing 124 - 126 of 4,189 Reviews

Glassdoor has 4,297 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.