Is Firstsource Solutions a good company to work for as a Customer Experience/Sales Advisor?

Customer Experience/Sales Advisor professionals working at Firstsource Solutions have rated their employer with 3.2 out of 5 stars in 31 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Customer Experience/Sales Advisor Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Customer Experience/Sales Advisor interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Customer Experience/Sales Advisor employees well?

Customer Experience/Sales Advisor professionals rate their compensation and benefits at Firstsource Solutions with 2.9 out of 5 stars based on 31 anonymously submitted employee reviews. This is 26.9% worse than the company average rating for salary and benefits. Find out more about Customer Experience/Sales Advisor salaries at Firstsource Solutions.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (126) , Senior Associate (106) , Senior Analyst (72) , Senior CSA (72) , Associate (68) , Analyst (67) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (55)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 142 reviews)); "good work environment and supportive" ((in 117 reviews)); "Can work from home if quality is good." ((in 97 reviews)); "Good work culture and learning" ((in 96 reviews)); "work life balance is good" ((in 90 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 177 reviews)); "Unorganized and chaotic at times pay is low" ((in 163 reviews)); "The training is horrible, system trouble CONSTANTLY, you have to clock out when their systems go down." ((in 77 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 49 reviews)); "No job security and communication with HR's will be very worst." ((in 39 reviews))

Firstsource Solutions Customer Experience/Sales Advisor reviews

3.2

53% would recommend to a friend

(31 total reviews)

Ritesh Idnani

Not enough data to show CEO approval

42% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (31 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Experience/Sales Advisor employees have rated Firstsource Solutions with 3.2 out of 5 stars, based on 31 company reviews on Glassdoor. This indicates that most Customer Experience/Sales Advisor professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Experience/Sales Advisor professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

31 reviews

5.0

May 31, 2018

Family Feel

Customer experience advisor

Recommend

CEO approval

Business Outlook

Pros

I have worked for FS for 6 years and seen growth in the business (most roles were promoted from within which gave real career opportunities), the business cares about us and gives us free fruit daily, free tea coffee and toast, great bonuses, supportive team leaders and invest in training

Cons

You have to have flexibility for the shifts, as they ask you to be fully flexible between the hours of 8:30am and 10pm however because they give you your shift pattern so far in advance then you can plan and doesnt really become and issue. Plus any shift you can’t work you can choose to take paid or unpaid leave for it

1.0

May 13, 2018

What a joke

Customer experience advisor

Recommend

CEO approval

Business Outlook

Pros

Good team mate well some of them who haven’t got their tongues up managers arses good location down the bay plenty of place to get food

Cons

Team managers a joke ask them for help and they moan Dirty working environment toilets always stinking managers are a waste of time

1.0

Nov 27, 2017

Do Not Work for This Company

Customer experience advisor

Recommend

CEO approval

Business Outlook

Pros

- Great Team Leader - Great Team Mates

Cons

- Unrealistic Targets - Dishonest and Low Pay (FirstSource receive £14/hour from Sky, we get £7.70 of that) - Disgusting Environment in Terms of Cleanliness (Hand Dryer took 6 weeks to fix and replace so people weren't washing their hands - Took me to a HR Meeting for 'Call Avoiding' (And refused me a Union Rep twice. They said they are an Indian Company so do not recognize Trade Unions) - 10 Hour Shifts (Leave the house at 7am, get home at 9pm)

Firstsource Solutions Response

8y

Thank you for taking the time to leave us your review. I am sorry to hear that your experience with Firstsource has not been a good one but it is always good to read Pros, such as Great team leaders and team mates. We are proud that the vast majority of our employees (in all areas of business and those who work with our concession partners) enjoy a happy and fulfilling career with us. That said, as hard as we try to get it right all of the time, there will be times we fall short. We encourage our employees to give us feedback through their managers, through employee nominated representatives and through our employee survey, so we can continue to learn and improve the way we work. Last year we launched the mental health toolkit which enables our colleagues to have the support and guidance from managers in real time. Please feel free to get in contact with us to discuss your issues further and offer us the chance to change your perception

Viewing 19 - 21 of 31 Reviews

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