Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

83% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (79) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 138 reviews)); "good work environment and supportive" ((in 126 reviews)); "Can work from home if quality is good." ((in 100 reviews)); "Good work culture and balancing work life" ((in 99 reviews)); "work life balance is good" ((in 91 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"less salary and more work which force people to leave this company" ((in 176 reviews)); "Unorganized and chaotic at times pay is low" ((in 156 reviews)); "This is mostly due to poor training and poor support once they are on the phones." ((in 78 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 50 reviews)); "No job security and communication with HR's will be very worst." ((in 40 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Ciudad de México , Cuautitlán

Firstsource Solutions "manager" Reviews

4.0

Oct 29, 2025

Supportive Workplace with Opportunities for Growth

Senior csa

Recommend

CEO approval

Business Outlook

Pros

- Managers are approachable and provide constructive feedback. - Colleagues are helpful and teamwork is valued.

Cons

-Growth paths could be better defined for support roles. - Occasional high-pressure periods during audits or reporting cycles.

1.0

Sep 21, 2025

Bots

Energy specialist

Recommend

CEO approval

Business Outlook

Pros

It’s a job but not worth it at all

Cons

They promise the world and deliver nothing they put things in place and change on a drop of a hat then it’s your fault for not knowing the lack of managers make it obvious you are a number and you are there to take calls nothing else it is the Auschwitz of jobs.

Firstsource Solutions Response

8mo

Thank you for taking the time to share your experience. We’re sorry to hear you felt disappointed and unheard during your time with us. We recognize how important clear communication and consistent support are, and your feedback will be shared with the relevant teams as we continue to focus on improving that experience for our colleagues.

5.0

Sep 24, 2025

Advisor

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

Our manager is approachable, understanding, and always ready to guide us through challenges

Cons

The company encourages learning and provides opportunities for career advancement.

Firstsource Solutions Response

8mo

Thank you for your feedback. We’re glad to hear that you value your manager’s approachability, guidance, and leadership, as well as the learning opportunities and career growth provided by the company. We appreciate your recognition and will continue to support a positive and growth-oriented work environment.

3.0

Oct 29, 2025

Wrong Culture

Team leader

Recommend

CEO approval

Business Outlook

Pros

Salary comes on time and Breaks are not an issue Managers are supportive

Cons

Staffs are spoiled by ignoring thier wrong behavior Salary as per market standards are low Transport issues are ongoing Attrition is always at peak

5.0

Nov 14, 2025

A Workplace That Values Effort and Excellence

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Thank you so much for the recognition. I am truly honoured to receive the Best Performer Award. This achievement wouldn’t have been impossible without the support of my amazing team leader and manager. I am proud to be part of an organisation

Cons

Great team collaboration and learning opportunities

4.0

Jan 2, 2026

Proud on achieving the 'Maverick Winner' Award! Here's to more milestones ahead!

Process leader

Recommend

CEO approval

Business Outlook

Pros

I have supportive managers who help to ensure that colleagues have proper support when faced with challenges

Cons

Non that I have faced so far

Firstsource Solutions Response

6mo

Thank you for your thoughtful feedback! We’re happy to hear that you feel supported by your managers and have a positive experience when navigating challenges. At Firstsource, we believe that strong leadership and teamwork are key to creating an empowering environment where everyone can thrive.

5.0

Nov 7, 2025

Team Leader Review

Team leader

Recommend

CEO approval

Business Outlook

Pros

Growing Environment – The company provides ample opportunities for professional and personal development, fostering continuous learning Adaptable Culture – The team shows strong flexibility in handling change, making it easier to adjust to new strategies or technologies Friendly Work Atmosphere – A supportive and approachable culture promotes collaboration and strong team relationships Focus on Leadership Development – Emphasis on improving leadership skills helps nurture future managers and strengthens internal talent

Cons

Two-Way Cab Restrictions – Transportation facilities may not cover all shifts or locations, causing inconvenience for employees working late or in remote areas

1.0

Sep 19, 2025

Terrible operations manager

Mailroom clerk

Recommend

CEO approval

Business Outlook

Pros

Decent hours, easy work, comfortable location.

Cons

A very unprofessional, arrogant POS operations manager.

4.0

Jan 18, 2026

Great

Inbound retention

Recommend

CEO approval

Business Outlook

Pros

Manager was great, culture was great. I worked on Sky preactive cancellations. Great overall!

Cons

Targets could be stressful at times.

Firstsource Solutions Response

4mo

Thank you for your review. It’s brilliant to hear you had a great experience, especially that your manager and the culture made such a positive difference during your time with us. Our goals are there to help keep things fair and consistent and to meet client expectations. That’s why we focus on coaching, clear guidance and regular check-ins, so people feel supported as well as stretched.