Is Goodwill a good company to work for as a Retail Store Associate?

Retail Store Associate professionals working at Goodwill have rated their employer with 3.9 out of 5 stars in 43 Glassdoor reviews. This is a higher than average score with the overall rating of Goodwill employees being 3.2 out of 5 stars. Search open Retail Store Associate Jobs at Goodwill now and start preparing for your job interview by browsing frequently asked Retail Store Associate interview questions at Goodwill .

Does Goodwill pay Retail Store Associate employees well?

Retail Store Associate professionals rate their compensation and benefits at Goodwill with 3.0 out of 5 stars based on 43 anonymously submitted employee reviews. This is 6.9% better than the company average rating for salary and benefits. Find out more about Retail Store Associate salaries at Goodwill.

How happy are Retail Store Associate professionals working at Goodwill?

94% of Retail Store Associate employees at Goodwill would recommend their employer to a friend. This rating has increased by 39% in the past 12 months. Retail Store Associate professionals have also rated Goodwill with a 3.9 rating for work-life-balance, 3.2 rating for diversity and inclusion, 4.0 rating for culture and values and 4.0 rating for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (544) , Cashier (498) , Sales Associate/Cashier (320) , Retail Sales Associate (298) , Donation Attendant (275) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (93) , Production Associate (88) , Employment Specialist (84) , Retail Associate (79) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 581 reviews)); "Flexible hours and good if you’re in school" ((in 199 reviews)); "They also were great for the employees" ((in 122 reviews)); "flexible schedules are nice when they occur" ((in 114 reviews)); "work environment is good and" ((in 110 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 891 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 261 reviews)); "Upper management does not care if you are trying your best" ((in 199 reviews)); "The staff is usually all special needs with no training." ((in 97 reviews)); "Low salary and not good working" ((in 91 reviews))

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Goodwill

Goodwill Retail Store Associate reviews

3.9

94% would recommend to a friend

(43 total reviews)

Catherine Meloy

77% approve of CEO

94% positive business outlook

Ratings by category

4.0

Culture & values

4.0

Senior management

4.0

Career opportunities

3.9

Work/Life balance

3.2

Diversity & inclusion

3.0

Compensation and benefits

Retail Store Associate employees have rated Goodwill with 3.9 out of 5 stars, based on 43 company reviews on Glassdoor. This indicates that most Retail Store Associate professionals have a good working experience there. Goodwill is rated in line with the average (within 1 standard deviation) by Retail Store Associate professionals compared to other employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

43 reviews

4.0

Mar 27, 2016

Retail Managers Review

Retail store manager

Recommend

CEO approval

Business Outlook

Pros

Friendly working environment - knowledge that you are doing something to help the community - ability to pass on knowledge - working with people with varying handicaps - well maintained stores but all conveniences -

Cons

Constant pressure to not only exceed budget but to excel - Management can be used as a scapegoat for the failure of superiors -

3.0

Mar 15, 2016

Lead manager in St. Louis, Mo

Retail store manager

Recommend

CEO approval

Business Outlook

Pros

Monthly bonus based off meeting sale goals. Vision, dental, medical and life insurance, guaranteed 40 hours a week + time and a half for every hour over 40 worked , diverse and welcoming employer, easy job to do.

Cons

You must wait 24 hours before purchasing items. Everything good will be gone within that time frame and the worst part is , 9 times out of 10 the item was stolen instead of purchased. There is no discount on purchased, target goods. Employer is too lenient with the employees kept; many employees should be terminated instead of being pacified.

2.0

Jan 31, 2016

Assistant Manager

Assistant retail store manager

Recommend

CEO approval

Business Outlook

Pros

Repetitive work if you like that, good health insurance, but 'you' pay for it and it's required, so you work one week free every two or it comes out to be $6.21/hour but on paper your wage is $10/hour.

Cons

Sorting thru nasty items daily, 1 weekend off a month, never having your 2 off days together, no family time, closing shifts 3 per week of your 5 shifts when hired in they said 2 per week, but they aren't together either. Can't plan anything, won't give approval for pto you earned. Upper management has their favorites and only promotes them. Can't tell anyone what's in the store for sale or you'll get fired, can't shop in the store you work in. Took away all bonus opportunities

Viewing 34 - 36 of 43 Reviews

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Goodwill Retail Store Associate reviews

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Lead manager in St. Louis, Mo

Assistant Manager

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