Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Goodwill?

46% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (544) , Cashier (497) , Sales Associate/Cashier (320) , Retail Sales Associate (297) , Donation Attendant (275) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (92) , Production Associate (87) , Employment Specialist (84) , Retail Associate (77) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 581 reviews)); "Flexible hours and good if you’re in school" ((in 196 reviews)); "They also were great for the employees" ((in 123 reviews)); "work environment is good and" ((in 116 reviews)); "flexible schedules are nice when they occur" ((in 109 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 881 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 266 reviews)); "Upper management does not care if you are trying your best" ((in 197 reviews)); "The staff is usually all special needs with no training." ((in 97 reviews)); "Low salary and not good working" ((in 90 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

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Goodwill

Goodwill reviews

3.2

46% would recommend to a friend

(9,226 total reviews)

Catherine Meloy

49% approve of CEO

39% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.0

Culture & values

3.0

Work/Life balance

2.8

Compensation and benefits

2.8

Career opportunities

2.7

Senior management

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,226 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

9K reviews

1.0

Aug 11, 2018

Processor

Merchandise processor

Recommend

CEO approval

Business Outlook

Pros

Its a full,time,job able,to,stay on my feet ans active

Cons

Goodwill is a joke they dont trust there employees yet allow customers to, come in with empty bags ans leave with them,filled,up... They have no appreciation for there employees and management plays mind games. To make you feel like you aren't,doing,enough

3.0

Mar 26, 2018

Processor

Recommend

CEO approval

Business Outlook

Pros

weekly pay, excellent benefit package, paid holiday, 40 hours employee of the month recognition

Cons

overworked, underpaid, favoritism, point system, no sick days

3.0

Feb 16, 2018

This place will eat you alive

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

There's a lot of good reasons to work for Goodwill. You get to work for one of the most effective nonprofits in the business, work on big and important projects, and often work with really smart people.

Cons

Goodwill, like most nonprofits, is perpetually understaffed. Unlike most nonprofits, Goodwill has no excuse for being understaffed, as there is a bottomless well of grant opportunities, but the vision for that is very limited. Being understaffed means that you will constantly have work added to your work. When that happens, your work will suffer. Managers will tell you that you need to focus on your core work, so you do, and then they ask why you are not involved in various other working groups and side projects and on and on, so you join one of those various working groups and side projects. Then the managers question why your core work is suffering. Burnout is very high.

Viewing 151 - 153 of 9,226 Reviews

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