Question 1

Is Firstsource Solutions a good company to work for as a Customer Service Representative/Claims Examiner?

Accepted Answer

Customer Service Representative/Claims Examiner professionals working at Firstsource Solutions have rated their employer with 2.3 out of 5 stars in 59 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Customer Service Representative/Claims Examiner Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Customer Service Representative/Claims Examiner interview questions at Firstsource Solutions.

Question 2

Does Firstsource Solutions pay Customer Service Representative/Claims Examiner employees well?

Accepted Answer

Customer Service Representative/Claims Examiner professionals rate their compensation and benefits at Firstsource Solutions with 2.0 out of 5 stars based on 59 anonymously submitted employee reviews. This is 62.1% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative/Claims Examiner salaries at Firstsource Solutions.

Question 3

How happy are Customer Service Representative/Claims Examiner professionals working at Firstsource Solutions?

Accepted Answer

8% of Customer Service Representative/Claims Examiner employees at Firstsource Solutions would recommend their employer to a friend. This rating has decreased by 68% in the past 12 months. Customer Service Representative/Claims Examiner professionals have also rated Firstsource Solutions with a 2.2 rating for work-life-balance, 2.6 rating for diversity and inclusion, 2.4 rating for culture and values and 2.1 rating for career opportunities.

Question 4

What are the top reviewed jobs at Firstsource Solutions?

Accepted Answer

Customer Service Representative (327), Team Leader (163), Customer Service Advisor (152), CSA - Customer Service Associate (144), Customer Service Associate (128), Senior Associate (108), Senior CSA (78), Senior Analyst (72), Analyst (68), Associate (68), Assistant Manager (64), Customer Service (59), Customer Service Representative (CSR) (57), Process Leader (56), Senior Customer Service Associate (55)

Question 5

What are the pros of working at Firstsource Solutions according to real employee reviews?

Accepted Answer

"Started out OK and the people are great" ((in 142 reviews)); "good work environment and supportive" ((in 117 reviews)); "Good work culture and learning" ((in 100 reviews)); "Work from home , good" ((in 95 reviews)); "work life balance is good" ((in 90 reviews))

Question 6

What are the cons of working at Firstsource Solutions according to real employee reviews?

Accepted Answer

"Low salary and night shift" ((in 184 reviews)); "Unorganized and chaotic at times pay is low" ((in 153 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 39 reviews)); "communication is poor" ((in 22 reviews))

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