Is Firstsource Solutions a good company to work for as a Customer Service Representative/Claims Examiner?

Customer Service Representative/Claims Examiner professionals working at Firstsource Solutions have rated their employer with 2.3 out of 5 stars in 59 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Customer Service Representative/Claims Examiner Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Customer Service Representative/Claims Examiner interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Customer Service Representative/Claims Examiner employees well?

Customer Service Representative/Claims Examiner professionals rate their compensation and benefits at Firstsource Solutions with 2.0 out of 5 stars based on 59 anonymously submitted employee reviews. This is 62.1% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative/Claims Examiner salaries at Firstsource Solutions.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (78) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (55)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 142 reviews)); "good work environment and supportive" ((in 117 reviews)); "Good work culture and learning" ((in 100 reviews)); "Work from home , good" ((in 95 reviews)); "work life balance is good" ((in 90 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary and night shift" ((in 184 reviews)); "Unorganized and chaotic at times pay is low" ((in 153 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 39 reviews)); "communication is poor" ((in 22 reviews))

Firstsource Solutions Customer Service Representative/Claims Examiner reviews

2.3

8% would recommend to a friend

(59 total reviews)

Ritesh Idnani

30% approve of CEO

28% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (59 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service Representative/Claims Examiner employees have rated Firstsource Solutions with 2.3 out of 5 stars, based on 59 company reviews on Glassdoor. This indicates that most Customer Service Representative/Claims Examiner professionals have an average working experience there. Firstsource Solutions is rated 40% below average by Customer Service Representative/Claims Examiner professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

59 reviews

3.0

Jun 3, 2021

Horrible

Senior claims examiner

Recommend

CEO approval

Business Outlook

Pros

None horrible place to work

Cons

Unorganized poor management unrealistic expectations

Firstsource Solutions Response

5y

Thanks for writing in. We regret to hear that your experience with us was less than positive. The leadership team is strongly focused on supporting employees’ goals for an enriching career at Firstsource. Providing an enabling work environment and clarity on deliverables, processes, and overall role within the organization is extremely important to us as we continually work towards enhancing it. We hope you had a chance to discuss your concerns with your HR partner or your Business leader during your tenure with us. Wishing you the best with your future endeavors.

5.0

Mar 13, 2021

Good

Claims examiner

Recommend

CEO approval

Business Outlook

Pros

It was work from home

Cons

I didn’t know my coworkers very well

3.0

Oct 2, 2020

Go, go, go all the time!

Medical claims examiner

Recommend

CEO approval

Business Outlook

Pros

Flexible schedule within given parameters

Cons

Impatience, and lack of supportive training

Firstsource Solutions Response

5y

Thank you for taking the time to share your feedback. We are happy to know that you enjoyed the flexible work schedule that this position offers, and recommended us as an employer. Our Training team dedicates enough time to nurture our employees by providing regular training and refreshers, and the Management team motivates, supports, and empowers every employee in the system. We wish you had spoken about your concerns to someone in Human Resources Team or your Manager during your tenure with us. Nonetheless, we take your feedback sincerely and will do our best to improve.

Viewing 34 - 36 of 59 Reviews

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