Is Firstsource Solutions a good company to work for as a Customer Service Representative/Claims Examiner?

Customer Service Representative/Claims Examiner professionals working at Firstsource Solutions have rated their employer with 2.3 out of 5 stars in 59 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Customer Service Representative/Claims Examiner Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Customer Service Representative/Claims Examiner interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Customer Service Representative/Claims Examiner employees well?

Customer Service Representative/Claims Examiner professionals rate their compensation and benefits at Firstsource Solutions with 2.0 out of 5 stars based on 59 anonymously submitted employee reviews. This is 62.1% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative/Claims Examiner salaries at Firstsource Solutions.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (78) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 134 reviews)); "good work environment and supportive" ((in 121 reviews)); "Good work culture and balancing work life" ((in 101 reviews)); "work life balance is good" ((in 95 reviews)); "Work from home , good" ((in 95 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 179 reviews)); "Unorganized and chaotic at times pay is low" ((in 153 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 52 reviews)); "No job security and communication with HR's will be very worst." ((in 36 reviews)); "communication is poor" ((in 19 reviews))

Firstsource Solutions Customer Service Representative/Claims Examiner reviews

2.3

8% would recommend to a friend

(59 total reviews)

Ritesh Idnani

30% approve of CEO

28% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (59 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service Representative/Claims Examiner employees have rated Firstsource Solutions with 2.3 out of 5 stars, based on 59 company reviews on Glassdoor. This indicates that most Customer Service Representative/Claims Examiner professionals have an average working experience there. Firstsource Solutions is rated 40% below average by Customer Service Representative/Claims Examiner professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

59 reviews

1.0

Jun 3, 2020

No concern for employees. Only care about how to pay them less for more work

Claims examiner

Recommend

CEO approval

Business Outlook

Pros

Ability to work from home. That's it

Cons

Constant mandatory overtime. Ridiculous expectations to keep work under a minimum day and say goodbye to your social life until you do. Once you get your work state to a acceptable they train you on another state and keep you on overtime rather than let you have a little break from it and give out "points" if you don't do overtime. Supervisors don't stick up for employees and the only reward for doing all this overtime are some gift cards which get taxed at a higher rate and also get added on to your check so it makes your actual earnings get more tax taken out as well. This company has no concern for employees mental health or well being in any shape or form and if your seriously still considering working here I'd say you would be better off with LITERALLY any other job.

Firstsource Solutions Response

5y

We are sorry to hear that you are not enjoying your time with us. We work hard to provide a helpful and supportive work environment, and your experience is definitely at odds with our values as an organization that puts our people at the heart of what we do. We understand that working in a fast-paced environment has its positives and negatives, which is why we work hard to make sure our employees are well supported. We hope you know about our Employee Assistance Program, which provides support, counselling and advice on all life matters, both work-related and in your personal life. We believe in creating work environment that respects and supports our employees at every level, and we encourage them to provide feedback in all stages of their employment with us. Please reach out to your HR team, and we assure you that your concerns will be addressed.

2.0

Nov 21, 2019

Do not recomend

Claims examiner

Recommend

CEO approval

Business Outlook

Pros

Flexible Schedule, ability to work from home

Cons

Mandatory Overtime, decreasing pay, no appreciation

Firstsource Solutions Response

6y

Thanks for writing in. Firstsource being a client centric company is driven by an environment that protects the customer and client data and hence comes with a few restrictions. Having said that, our people are at the core of our values and giving them a great experience is priority for us. Do provide us with your contact details so we can get in touch and understand your concern in detail.

2.0

Nov 5, 2019

Not a good long term thing

Claims examiner

Recommend

CEO approval

Business Outlook

Pros

Flexible hours, Good co workers

Cons

Pay is sometimes low and confusing. Paid by matrix rate. HR department is non existent. They signed me up for the wrong Health Savings plan, paid my taxes to the wrong state and didn't charge me correctly for my health insurance for 4 months causing me to have to pay off their mistakes for the next 6 months.

Firstsource Solutions Response

6y

Thankyou for taking time to write a review on glassdoor. It is important for us to hear what we are doing well and what we need to improve upon. We are not happy that your experience working here has been unsatisfactory means that in your case, we have failed somewhere along the line. Since you are a current team member at Firstsource, i would urge you to meet your employee engagement SPOC to discuss these concerns in person. I assure you we can work towards some resolution.

Viewing 37 - 39 of 59 Reviews

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